You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

Good job. Everything seems to work. Will this fix be added on the next version of Helix Ultimate?

Best Rgds

Please check now. I have worked on this file.

plugins/system/helixultimate/helixultimate.php

These are the credentials of the staging, which is updated to version 2.0.10.

But I also need to know how to fix it because I have to fix several sites. Send me the instructions in the hidden field if you want, or even publicly which could be of use to others.

Bet Rgds

Give me your live site URL & administrator access. I will fix your issue. Thanks

Yes, I have checked now. It seems to work. If you provide me with the changes I try the staging site.

Did you check?

Please check this URL.

I have shared your URL to our developer team. Thanks

Hi,

After a week (instead of the day you requested) is there any news?

Bets Rgds

Ok

Team was busy with Helix Ultimate PHP 8 compatiblity. Give me once more day. Thanks

It is completely absurd not to receive a response with a solution after more than 3 weeks and tests from you.

Hello

I checked that the test you did here for the Lightbox issue https://staging.pgscoriglianorossano.it/helix/index.php/blog/how-marching-for-science-risks-politicizing-it didn't work for you either. This means it is a Helix Ultimate 2.0.9 issue. When will there be a solution to the problem?

Best Rgds

Any news?

Check the instructions in the hidden field

I tried to install Helix Quickstart package. But, No success, Can you help me?

1. Database uploaded
2. Configuration done

But, Site url doesn't work

I found it in the configuration.php file

What is your database login access?

Attached I send what you asked for.

Pay attention that the staging site to work on is: https://staging.pgscoriglianorossano.it

Best Rgds

I need hosting server info.

The credentials are attached.

In addition, the problem also occurs on a local server with a clean installation.

Give me your hosting access. I will check & let you know. Thanks

Sorry I would like to fix the problem on my site, do not go to a site where it works and maybe Helix Ultimate 2.0.8 is installed. You asked me for a fresh install of Helix Ultimate, I did it and the problem persists even on this installation where there is nothing else installed that could conflict. My version HU 2.0.9. What I understand in the console there are JS errors with version 2.0.9, changing the template the error disappears

Best Rgds

Check this URL.

http://helix-framework.org/helixj4v208/en/article-en

As you requested I have installed a quickstart on my local server and the result is very bad and it doesn't work even with a fresh installation as you can see below:

https://www.loom.com/share/b6a0cd55ed4349f6bdcfbd587ac06cdd

I would like the problem to be resolved by you.

Best Rgds

I just want to request you to Install a Helix Ultimate quickstart pack and Page Builder. Then check & let me know. Thanks

Hi this is my hosting answer

Buongiorno, non sviluppando noi il plugin deve essere il produttore del plugin/modulo/componente ad indicare se ci sono requisiti particolari per farlo funzionare o meno. Tutti i nostri hosting sono replicati in maniera identica a livello di configurazioni/impostazioni, quindi per poterle dire se sull'hosting che ospita il sito c'è tutto quello che serve per far funzionare Joomshaper dovremmo sapere quali sono i requisiti oppure se richiede delle configurazioni particolari per funzionare.

Good morning, when we don't develop the plugin, it must be the plugin / module / component manufacturer to indicate if there are particular requirements to make it work or not. All our hosting are replicated in an identical way at the level of configurations / settings, so in order to be able to tell you if there is everything you need to make Joomshaper work on the hosting site, we should know what the requirements are or if it requires configurations. details to work.

I also point out that a similar problem had already occurred in the past

https://www.joomshaper.com/forum/question/9220

Why is this file missing, what is it? templates/shaper_helixultimate/js/bootstrap.bundle.min.js.map

Best Rgds

Your server or third-party extension script conflicts with our lightbox script. You can check fresh Helix Ultimate and Page Builder. I hope you will don't see the problem. Thanks

Ok, I saw that on your test it works. So what could be the problem?

I have checked your staging site on my localhost & it works fine.

https://drive.google.com/file/d/1DX1o0ytqjEqUlAm9DRzmR6BMEbqbjVCc/view

Hello, I am sorry to inform you that I have verified that the backup you used for the test is not the one of https://staging.pgscoriglianorossano.it but it is the backup of the site in production that currently works because the template is not updated to version 2.0.9.

Therefore your test is invalid.

With which version of Helix Ultimate? Why doesn't it work on the staging site (https://staging.pgscoriglianorossano.it/libro-storia-dell-oratorio/capitolo-primo/1-1-il-mog-movimento-orizzonti-giovani)? Is the backup you used the one of https://staging.pgscoriglianorossano.it/ or the production one of https://pgscoriglianorossano.it/? Could I have online access to your test site? Or can you test it directly on the staging site?

Best Rgds

Yes, I have checked your site on my localhost and it works fine.

https://drive.google.com/file/d/1PCfL7OdOFHH1BHeCXJYtBjaDj1PSLdZ1/view

-Thanks

UP No news?

Yes of course, but the upgrade tests to version 2.0.9 were done on https://staging.pgscoriglianorossano.it while on the production site version 2.0.8 is still installed and that is why it works. To test you need to use https://staging.pgscoriglano.it/libro-storia-dell-oratorio/capitolo-primo/1-1-il-mog-movimento-orizzonti-giovani

Rgds

This is the same site.

https://pgscoriglianorossano.it/libro-storia-dell-oratorio/capitolo-primo/1-1-il-mog-movimento-orizzonti-giovani

Sorry I was wrong the staging address is staging.pgscoriglianorossano.it/ https://staging.pgscoriglianorossano.it/libro-storia-dell-oratorio/capitolo-primo/1-1-il-mog-movimento-orizzonti-giovani

I rewrite the credentials and the backend path

Please check now. The jch_optimize plugin occurred the problem. Now it has been disabled.

https://pgscoriglianorossano.it/libro-storia-dell-oratorio/capitolo-primo/1-1-il-mog-movimento-orizzonti-giovani

Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have shared your staging site backup to our developer team to check the issue. Please allow me more time.

-Thanks