Please contact your server provider and tell them details of your problem. I hope they will help you. Thanks

I have already located the error. My internet server has configured the php with value memory_limit=-1. Although I configure a php on my site with other values, Joomla uses the server and in this case, although the value -1 indicates unlimited, the Helix ultimate template fails. Please could you check this yourself and if it is possible to fix this error?

I just uploaded your site on my testing server and it works also fine here. Thanks

Locally, he already told you that it works, but as you can see, not on all servers.

Helix Blog options works fine

https://prnt.sc/xVKAPur97AHa

https://prnt.sc/VLSl9SCDt2i0

If the error is not located, understanding that there would only be the option of working locally and uploading the database and the files in each update.

I have done what you do in the video of entering the Helix ultimate templates and saving, but the same thing still happens. In the 'blog options' option of an article, if I upload a single image it does nothing and if I select 'gallery' it gives me the error limit exceeded.

Please watch the video and let me know.

https://drive.google.com/file/d/1qE4ZRlVCSuh4HPlyQTnhTOji0D7aGDZg/view

Thanks

Hello, I gave it to you, confirm that you can download it please.

Give me permission to download. Thanks

Hello, here is the zip file. Thanks.

Not the JPA file. Please send me zip file. Please recheck the video. Thanks

I send you the backup

Can you give me a akeeba backup to check another hosting server?

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

Sorry, the provider tells me that everything is correct and that it is a problem with the Helix Ultimate plug-in. It only happens in the 'blog options' section of the article.

I think then you should contact your hosting provider. Thanks

No problem. On my local server this error does not occur.

Can I download a Akeeba backup of your site to check my localhost?

Hello, Thanks for the reply. I'm afraid that's not the problem. The memory limit is set to -1. On the other hand, I can upload images to other sections without problem, for example to the Media section. It only happens when uploading images to an article in the 'Blog options' section.

Thank you.

Regards, Sarah.

Contact your hosting provider to increase memory limit. Thanks

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks