Folders Not Showing In Frontend Editor SPPB - Question | JoomShaper
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Folders Not Showing In Frontend Editor SPPB

Aaron Westerlinck

Aaron Westerlinck

SP Page Builder 1 year ago

When I try to use the frontend editor in my kidzy template (latest version and in joomla 4 and php 7.4) everything works fine except when I try to change an image. When I click "My folders" the left side of my screen is blank... I get the following errors: Uncaught TypeError: Cannot read properties of null (reading 'template') at un.getTipElement (bootstrap.min.js:6:63507) at un._cleanTipClass (bootstrap.min.js:6:67928) at bootstrap.min.js:6:63121 at _ (bootstrap.min.js:6:2145) at HTMLDivElement.a (bootstrap.min.js:6:2518) at s (bootstrap.min.js:6:636) at bootstrap.min.js:6:2569 vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2 TypeError: Cannot read properties of undefined (reading 'id') at engine.js?73ee45a029f5bc0e36fdf5699a0b5203:1:415781 at Array.map (<anonymous>) at l.value (engine.js?73ee45a029f5bc0e36fdf5699a0b5203:1:415663) at Za (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:683288) at za (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:683087) at Fl (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:724475) at wu (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:710432) at yu (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:710360) at mu (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:710223) at su (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:707210) nl @ vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2 vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2 Uncaught TypeError: Cannot read properties of undefined (reading 'id') at engine.js?73ee45a029f5bc0e36fdf5699a0b5203:1:415781 at Array.map (<anonymous>) at l.value (engine.js?73ee45a029f5bc0e36fdf5699a0b5203:1:415663) at Za (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:683288) at za (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:683087) at Fl (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:724475) at wu (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:710432) at yu (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:710360) at mu (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:710223) at su (vendors.js?73ee45a029f5bc0e36fdf5699a0b5203:2:707210)

    How can I resolve this?
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11 Answers
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #102324

Hi there!

Sorry for your issue.

Would you please give us your site URL here to check? And a screencast showing the whole scenario will be better too.

Best Regards

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Aaron Westerlinck
Aaron Westerlinck
Accepted Answer
1 year ago #102511

Hi

Annexed the screencast of the problem...

Site url: for example: https://vincentrum.be/nl/edit/1 But it is on the entire site. Not only on that page...

When I select an image it won't show up. When I click on "My Folders" The site is broken and on the top of the page there's a gray space.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #102646

Hello,

Thanks for the screencast.

Which version of SPPB you are using there?

Can I have your admin access to check the issue, please?

Best Regards

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Aaron Westerlinck
Aaron Westerlinck
Accepted Answer
1 year ago #102650

Hi version of SPPB is 4.0.7.

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Aaron Westerlinck
Aaron Westerlinck
Accepted Answer
1 year ago #107200

Any update on this issue...

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Aaron Westerlinck
Aaron Westerlinck
Accepted Answer
1 year ago #109020

Hi

Now my folders show up and I can select an image. But when I select it, it won't show on the website... In the backend the preset image is visble instead of my own image. On the frontend there isn't any image available... Can does be resolved asap?

Regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #110977

Hi,

Please take my sincere apology.

I have just succeeded to log in to your backend and you are using PHP 8 version there: https://prnt.sc/CfqDfuLmgPtE

The Kidzy template is not compatible with PHP 8 yet, it will get the compatibility soon. You may try with PHP 7.4 for now. Here is our plan: https://www.joomshaper.com/blog/latest-php-compatibility-for-templates-and-extensions

And we are on the way of bringing the plan live. Here you will see some blogs about it:

https://www.joomshaper.com/blog/releases-updates

Best Regards

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Aaron Westerlinck
Aaron Westerlinck
Accepted Answer
1 year ago #110985

Hi

I've set the php version to 7.4 and it still doesn't work...

Regards

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Aaron Westerlinck
Aaron Westerlinck
Accepted Answer
11 months ago #116257

STILL NO SOLUTION!!!!!

Now my offcanvas menu isn't showing on mobile devices as well... Hoping for a solution ASAP!!

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 10 months ago #117677

Hi,

Really sorry for the unwanted oversight.

I have visited this link: https://vincentrum.be/verrekijker and the offcanvas menu is working there at my end:

https://prnt.sc/_wRJrS3kRJ80

Is your issue already solved, please?

Best Regards

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Aaron Westerlinck
Aaron Westerlinck
Accepted Answer
10 months ago #118220

Hi

The offcanvas menu is working again but the issue below still isn't resolved.... My folders show up and I can select an image. But when I select it, it won't show on the website... In the backend the preset image is visble instead of my own image. On the frontend there isn't any image available... Can does be resolved asap?

Can you also give me an estimated timeline when the template "Kidzy" (joomla 4 compatible) based on helix 3 will be updated to work on php 8...

Regards

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