Error When Editing Front End Page. - Question | JoomShaper

Error When Editing Front End Page.

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Nicole Otto

Helix Framework 1 year ago

When I am attempting to make updates to the front end of the website it gives an error of This Page isn't Working Right Now.

That happens when trying to update any page on the website from the front end.

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23 Answers
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Nicole Otto
Accepted Answer
1 year ago #102260

If possible, I ened answers for this. My customer is waiting.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #103699

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Can i download a akeeba backup of your site to check it from my localhost? let me know.

-Thanks

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Nicole Otto
Accepted Answer
1 year ago #103731

Yes, if that will assist the process.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #103862

I just checked your site on my localhost and it works fine.

https://prnt.sc/f-8MJUFUjoYJ

-Thanks

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Nicole Otto
Accepted Answer
1 year ago #104134

I see that it works ok on your server but that doesn't resolve the issue on OUR site. It doesn't work with any browser.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #104220

Should i check in our testing server? Let me know. Just need your permission.

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Nicole Otto
Accepted Answer
1 year ago #104313

Yes please. I need to know why this isn't working correctly. If it is something server related or if there is some kind of software issue. But it is NOT working for us.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #104461

Please check the hidden content. I just uploaded your site in my testing server and it works fine. Thanks

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Nicole Otto
Accepted Answer
1 year ago #104552

I am getting a deceptive site warning when I go to the link. It is doing the same on all my browsers.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #104675

I will upload your site another server. Please allow more time. Thanks

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Nicole Otto
Accepted Answer
1 year ago #104732

We need to figure out why it isn't working on our server either.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #104812

Will you please check this URl again to check your issue? Let me know if you can't visit this url. Thanks

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Nicole Otto
Accepted Answer
1 year ago #104932

I was able to see the website, but not test if the front end admin worked. I did notice that the menu breaks on the site when the browsers is a certain size. Is there a way to fix that as well?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #105129

What is your device size?

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Nicole Otto
Accepted Answer
1 year ago #105190

I have a 34" monitor. I test for desktop, tablet and mobile sizes and the menu breaks at the tablet size.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #105305

Please check again and before check clear your browser. Thanks

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Nicole Otto
Accepted Answer
1 year ago #105373

Thank you, the menu looks great. I still can't verify if the front end works.

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Nicole Otto
Accepted Answer
1 year ago #105563

Will the front end editing work on my website soon?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #106399

Please check the hidden content to check the front end editing. Thanks

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Nicole Otto
Accepted Answer
1 year ago #106414

That is great, it works for me now. Can we implement the change to the live site?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #106568

Download the akeeba backup and install the akeeba backup on your site.

How to make a akeeba backup

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

How to run Akeeba backup

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

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Nicole Otto
Accepted Answer
1 year ago #106712

I did the backup and tried to restore it on our server, it didn't work on my server though. Is there something in our server setup that is causing the problem?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #106801

Will you please check this backup on your local server then check again & let me know. Thanks

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