Hello Jim Grusendorf,
first of all a piece of information from the forum.
The first RC release of SPPB 4.0.9 has been issued to Paul and others.
Possibly on Friday the new version could already be available.
Possibly the problem is fixed then.
Otherwise, you can proceed as follows.
If you don't have a response by Monday, please contact the CEO directly on Facebook or LinkedIn and file a complaint.
https://www.linkedin.com/in/kawshar-ahmed/
https://www.facebook.com/jkawshar
I have already spoken to the CEO about advising customers to send a complaint directly to him if they have waited and reminded for at least a week for a response.
Have a nice day and good luck.