Update-Upgrade issue with backwards compability plugin

Could you please clear your browser cache and check again. From my end it is showing currently

Apologies for the delayed response.

Please note that replies sent via email will not appear in forum thread. Kindly post your responses directly here so we can track and assist you properly.

Regarding the off-canvas menu issue, could you please confirm whether the problem is still occurring?

We look forward to your update.

Kind regard

Please marked the issue as solved

Thank you for your question.

Please rest assured that the changes were made in the Custom CSS section. Updates to SP Page Builder and/or the template will not overwrite any custom CSS added there. Your modifications will remain intact after future updates.

I have added the following CSS code to your Template Options -> Custom Code -> Custom CSS

@media only screen and (max-width: 768px) {
    #sp-header {
        height: 100px;
    }
    #sp-header-sticky-wrapper {
        top: 10px;
    }
    #sp-header .logo img {
        width: 130px;
    }
    #sp-header #sp-logo {
        height: 110px;
    }
    #offcanvas-toggler > i{
        top: 18px;
        position: relative;
    }
}

Check now

We apologize for the delayed response due to the recent national election holiday. Regarding the logo size on mobile devices, the template you are using is designed this way, which is why the logo appears smaller.

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Use https://files.fm/ to share screenshot

Please share screenshot of the issues

Please marked the issue as solved

The image is from the template it self

Hi Erik,

Thank you for your reply.

1. Regarding the dynamic year, unfortunately, I am not able to provide a solution for automating it within the Custom HTML module.

2. About the links in the footer, the issue was caused by an image in your footer overlapping with the text, which prevented the hyperlinks from being clickable.

Best regards

Hi Erik,

Thank you for sharing the details and source code. I have reviewed the footer section of your site.

1. Dynamic Year ({year}) not working:

   • The {year} placeholder is present in the code but is not being rendered dynamically on the frontend. Normally, this token works when processed by the template’s system. Since it is added via a Custom HTML module, the editor treats it as plain text, which is why the current year is not displayed automatically.

2. Hyperlinks under Copyright:

   • Please check if the issue resolve or not.

Best regards

Please share a screen recording of the issue

Hi ,

Thank you for the confirmation—glad to hear the latest update resolved the issue and everything is working as expected.

Yes, your understanding is correct:

Templates built on the legacy Helix 3 framework are no longer maintained and are not compatible with Joomla 6. Joomla 5 is the last supported major version for Helix 3–based templates.

Templates built on Helix Ultimate are actively maintained and currently compatible with Joomla 4, Joomla 5, and Joomla 6.

We always recommend using Helix Ultimate–based templates for new projects to ensure forward compatibility with future Joomla releases.

If you need any assistance with migration or template recommendations, feel free to let us know.

Please marked the issue as solved

Best regards

I have just re install the SP Page builder latest version which fixed the issue.

Sorry my mistake. please check your site now

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Please recheck the credentials you have provided

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello There,

Apologies for the inconvenience and for the delayed response over the weekend.

You will find the template in the Hidden Content area. Please install it via the Joomla Extension Installer. Before proceeding, we strongly recommend taking a full site backup to avoid any potential issues.

Please note that although the template may work on Joomla 5 without the Backward Compatibility plugin enabled, but it is not compatible with Joomla 6.

We appreciate your patience and understanding.
Best regards

Hello Erik,

Thank you for taking the time to share such a detailed report, and we sincerely apologize for the inconvenience you’ve experienced.

We understand your concern regarding the dependency on the Backward Compatibility plugin and how this impacts future upgrades. At this time, we can confirm that we are able to provide a fix to ensure proper functionality on Joomla 5, including resolving the issue that occurs when disabling the Backward Compatibility plugin.

However, we would like to clarify an important point regarding future compatibility. Kidzy is built on the Helix 3 framework, and at present, we do not have plans to update Helix 3–based templates for Joomla 6. As a result, Kidzy is most likely not going to receive a Joomla 6–specific update.

We understand that this may be disappointing, especially when planning for long-term upgrades. Your feedback is valuable and highlights important considerations for future framework and template development.

If you would like, we are happy to assist you with the Joomla 5 fix .
Thank you for your understanding and patience.

Kind regards