Hi there, I have trouble with my License Key! - if I put it in Joomla in License and Update Area, the new key won't be saved in configuration. I have tested it on multiple sites. The Error is the Same! Request Failed - Error 403 is shown. i have also downloaded and installed manually the last Update 6.7.0.
my subscription expired and I bought a new one! so I want to change the license Key to the new one.
the new Licenskey contains "-" , this signs are not contained in my old keys.
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Attached are the login details, but please keep in mind that the problem is the same on all my pages! - I suspect it has to do with the type of key used, since it’s formatted differently with the new license than before!
Can I take a full backup of your site to check the issue in my local machine?
Yes, of course!
You can taka a Akeeba Backup, if you want, i have created this mornig.
Hoster blocked the action via WAF!?
I found this in creator tools F12 in Edge Browser.
So i contact the hoster.
I talked with the support there!
They created a rule in Web Application Firewall to allow the Changing of the Key!
It works!
