Hello skyhawk

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

Hi there,

Thanks for contacting us. I think you are using old version of Helix3. Will you please update the Latest version of Helix3 and let us know. Besides, You can share your FTP access via hidden content area. The hidden content area is fully secure area.

-Thanks

Hi, here the credentials. Pls check in the 'hidden content'. TQ

Give me FTP access, Please

Hi Toufiq, sorry we don't have that. What is the next actions ya?

May i know what is causing this problem? TQ

After fixing your issue, I try to update the Joomla. But, Now the admin panel doesn't work perfectly. That's why need the FTP access. Thanks

Oh i see. How about you try again now.

Solved your issue via updating Helix3. Thanks

Woah! Thanks! Do i need to update joomla to 3.9 version?

My opinion is yes. But, it depends you. Thanks

You should, also from SECURITY reasons. Otherwise somebody can hack your website or install there malware or steal users data. And probably you don't want that.

Oh i see. Do i need to update all my extension first before i update my joomla?

In theory extensions first, then Joomla itself. But full BACKUP between !

Security topic and all updates are on Your Hands Only.

Alright! Thank you very much.

Hi, i found out some article pages still got the same error. Pls advice, tq.

https://imgur.com/undefined

https://prnt.sc/1ar1v7e

WRONG Screenshot URL, please repeat.

https://snipboard.io/J5m1zX.jpg

Please provide me the FTP access via hidden content area. Thanks

Hi, pls check hidden content

Hi, any news?

I need the FTP access. Please give me the FTP access. Thanks

Sorry, we cant give u FTP access. Btw, we are using Exabyte. May i know what is the problem?

Please update the latest page builder to solve the issue. Before update, keep an backup of your site. Thanks