Hello there,

Please share your administrator access with us in the Hidden Content area so that we can have a look at get back to you soon.

Thanks!

Thanks Muntasir, see hidden content

Hi Muntasir, Any progress on this?

Hello Karen Sticher

We need to check your template files for this issue. Please share your super user access with us in the Hidden Content.

Best regards

I've amended the access levels. Please use the existing account I set-up & provided details with in the hidden area above.

okay, thanks. Please also share your FTP details or share this file. I need to customize this file /components/com_sppagebuilder/addons/image_layouts/site.php

I don't have access to provide FTP details, I can't see how to attach a file here and it's not letting me submit the code pasted in hidden content, so see hidden content for link to view code within source code

Sorry for the trouble again. Please go to this location: /components/com_sppagebuilder/addons/image_layouts/site.php and zip site.php file. Then upload it on any drive (Google Drive, One Drive, Box etc.) and share the public link here. Then I will fix the file and share it back. You will replace the file on your site.

See link below - sorry it's not zipped

See note below

Please go to this location: components/com_sppagebuilder/addons/image_layouts and replace site.php file with the attached file. You need to unzip the file and then replace.

site.php.zip

We've replaced the site.php file. This made no difference. We then upgraded to version 3.7.12 (from 3.7.1) and this removed the error message, but we still have a blank/white home page - similarly for some other webpages developed in SP Page Builder that were effected when this issue first arose. I'd be grateful if you could urgently advise next steps.

To confirm, I compared the two files and the difference were:

Was: $output .= '<img class="sppb-img-responsive'.$image_strech.''.($placeholder ? ' sppb-element-lazy' : '').'" src="' . ($placeholder ? $placeholder : $image_link) . '" alt="'. $alt_text .'" '.($placeholder ? 'data-large="'.$image_link.'"' : '').' '.($image_width ? 'width="'.$image_width.'"' : '').' '.($image_height ? 'height="'.$image_height.'"' : '').' loading="lazy">';

Now: $output .= '<img class="sppb-img-responsive'.$image_strech.''.($placeholder ? ' sppb-element-lazy' : '').'" src="' . ($placeholder ? $placeholder : is_string($image_link) ? $image_link : $image_link->src) . '" alt="'. $alt_text .'" '.($placeholder ? 'data-large="'.$image_link.'"' : '').' '.($image_width ? 'width="'.$image_width.'"' : '').' '.($image_height ? 'height="'.$image_height.'"' : '').' loading="lazy">';

Note that via my mobile (Safari) I get the error "cannot decode raw data"

Please try this code in that place.

$output .= '<img class="sppb-img-responsive'.$image_strech.''.($placeholder ? ' sppb-element-lazy' : '').'" src="' . is_string($image_link) ? $image_link : $image_link->src . '" alt="'. $alt_text .'" '.($placeholder ? 'data-large="'.$image_link.'"' : '').' '.($image_width ? 'width="'.$image_width.'"' : '').' '.($image_height ? 'height="'.$image_height.'"' : '').' loading="lazy">';

Unfortunately that's made no difference (to double check, in Joomla I Cleaned Cache and in Google Chrome I deleted cookies), what else can we try?

We've turned on the debug mode and now get the Notice: Undefined property: stdClass::$id in /plugins/system/gantry/gantry.php on line 234. Please urgently advise.

Line 234 says:

if ($this->isGantryTemplate($template_info->id) && isset($doc->_styleSheets[JURI::root(true) . '/templates/' . $app->getTemplate() . '/css-compiled/bootstrap.css'])) {

Which is in the wider code:

public function onBeforeCompileHead()
{
    $doc = JFactory::getDocument();
    $app = JFactory::getApplication();
    if (!$app->isAdmin()) {
        $template_info = $app->getTemplate(true);
        // If its a gantry template dont load up
        if ($this->isGantryTemplate($template_info->id) && isset($doc->_styleSheets[JURI::root(true) . '/templates/' . $app->getTemplate() . '/css-compiled/bootstrap.css'])) {
            unset($doc->_styleSheets[JUri::base(true) . '/media/jui/css/bootstrap.css']);
            unset($doc->_styleSheets[JUri::base(true) . '/media/jui/css/bootstrap.min.css']);
            unset($doc->_styleSheets[JUri::base(true) . '/media/jui/css/bootstrap-responsive.css']);
            unset($doc->_styleSheets[JUri::base(true) . '/media/jui/css/bootstrap-responsive.min.css']);
            unset($doc->_styleSheets[JUri::base(true) . '/media/jui/css/bootstrap-extended.css']);
            unset($doc->_styleSheets[JUri::base(true) . '/media/jui/css/bootstrap-rtl.css']);
        }
    }

Your recent error is caused in your template file. Please check with your template provider for support.

For the image layout addon issue, please remove all the changes and use your shared file. I have checked this file with our SP Page Builder extension and it is the same file. Make protostar your default template and check the issue.