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2 questions that may berelated. Currently running SP Pagebuilder 2.5.2 on a Cuisine template. Whenever try to update to the latest version I get

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2 questions that may berelated. Currently running SP Pagebuilder 2.5.2 on a Cuisine template. Whenever try to update to the latest version I get the attached screenshot.

Also wen I try to upload an image from within Pgebuilder (and through the media manager), I get the simple 'Upload Failed' message.

Can you please advise.

With kind regards, Steve

Attachments (1)

  • Screenshot-2017-9-13 Extensions Update - The Minor Setbacks - Administration.png
    Screenshot-2017-9-13 Extensions Update - The Minor Setbacks - Administration.png 40.6 KB

10 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi,

Do you have page builder license?

https://www.youtube.com/watch?v=m8_YzIp8EJ8

-Thanks

Steve Poole

More than a month ago #Permalink
Many thanks for your message,

Yes, the licence key is entered.

Toufiq - Staff

More than a month ago #Permalink
Many thanks for your message,

Yes, the licence key is entered.



Hi, Did you updated the SP Page Builder successfully? Please let me know. Thanks

Steve Poole

More than a month ago #Permalink
Toufiq, many thanks for your message. No I've not successfully installed the SP Page Builfder update. It will also not let me intall the iother component I have tried...Akeeba Back up.

I've never known this with any of your templates?

With kind regards,

Steve.

Toufiq - Staff

More than a month ago #Permalink
Toufiq, many thanks for your message. No I've not successfully installed the SP Page Builfder update. It will also not let me intall the iother component I have tried...Akeeba Back up.

I've never known this with any of your templates?

With kind regards,

Steve.


Hi, Please keep a backup of your site and download the page builder then install the SP Page Builder pro version inside of your site. Thanks

Steve Poole

More than a month ago #Permalink
Toufiq, many thanks for your message. No I've not successfully installed the SP Page Builfder update. It will also not let me intall the iother component I have tried...Akeeba Back up.

I've never known this with any of your templates?

With kind regards,

Steve.


Hi, Please keep a backup of your site and download the page builder then install the SP Page Builder pro version inside of your site. Thanks

Steve Poole

More than a month ago #Permalink
Hi, I wanted to back the site up with Akeeba but cannot intall that either I don't want to lose work I have done on thethe site as it is, but lack the confidence to install Pagebuilder Pro without using the normal method. Is there any documentation on doing it this way. Its unusual to have any problems with your templates.

Steve.

Toufiq - Staff

More than a month ago #Permalink
Hi, I wanted to back the site up with Akeeba but cannot intall that either I don't want to lose work I have done on thethe site as it is, but lack the confidence to install Pagebuilder Pro without using the normal method. Is there any documentation on doing it this way. Its unusual to have any problems with your templates.

Steve.


Hi, Please watch the video. If you can't reach there, please let me know.

https://www.youtube.com/watch?v=NEdfRkQWUIQ

-Thanks

Steve Poole

More than a month ago #Permalink
Many thanks. Have watched the video but thisseemslike a lot to do to sort the problem. Have checked, and the licence key is in the Helix Update Settings. I tried doing an update again but no luck I checked on my hosting and in the sites Tmp folder were the new version of Pagebuilder and the install file? I had to remove these to enable me to upload media to the site. This is really troubling me.

Toufiq - Staff

More than a month ago #Permalink
Many thanks. Have watched the video but thisseemslike a lot to do to sort the problem. Have checked, and the licence key is in the Helix Update Settings. I tried doing an update again but no luck I checked on my hosting and in the sites Tmp folder were the new version of Pagebuilder and the install file? I had to remove these to enable me to upload media to the site. This is really troubling me.





Hi, Keep a backup of your site and send me the site administrator login info via pm. Thanks


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