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403 when updating Joomla Extensions

Featured Lock Resolved Issue
I receive the following error when updating sp kindergarten, sp soccer and sp property:
Warning
Error connecting to the server: 403
Before updating ensure that the update is compatible with your Joomla! installation.
You are strongly advised to make a backup of your installation before you start updating.
×
Error
Failed to download package. Download it and install manually from https://www.joomshaper.com/index.php?option=com_product&task=download.download&product=extension&id=51&sub=1.
Can you please fix that.
You already have the latest Joomla version, 3.9.2

5 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Did you insert your license key? If you don't, please use your license key.

http://prntscr.com/mc1et6

-Thanks

Pieter Rubeus

More than a month ago #Permalink
Yes it is inserted. I have several updates sites with the same problem. Will recheck again tonight.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

If you give me your credential via PM. I wanna check this issue from myself.

-Thanks

Pieter Rubeus

More than a month ago #Permalink
Hi Toufiq
Got the problem resolved. It was an issue with Joomla updates that did not load all the files.
Regards
Pieter Rubeus

Toufiq - Staff

More than a month ago #Permalink
Hi Toufiq
Got the problem resolved. It was an issue with Joomla updates that did not load all the files.
Regards
Pieter Rubeus


Hi there, Glad to hear that your problem solved. Please describe what you have done. Thanks


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