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active paid template subscription download issue

Featured Lock Resolved Issue
Templates/as well as the attached extensions I cannot download [ I have a paid/valid subscription ] but it still shows as 'join now':

istore II
AWETIVE
OPTIMA
SPORTSON
APPICO
MAXIMA
MEGADEAL
MINIMA
CORPORA
BLOGGANI
MAGAZINE
FINANCIAL NEWS
EXTREME
EDUMATICS
EVENT
NEWS - III
EXPRESS
CRUX
ISTORE
SPECTRA
TRAVEL
NEO
DESIRE
POCHA
STUDIO
SOCIAL
PHEONIX
INSPIRE
VISION
BINARY
ALPHA
MYESTATE
SPORTIVE
NEWS - II
CREATIVA
EDUKA
NEWS
FICTION
APPS
PLUS
MYBIZ
SPORTS
ESHOPPER
KRING
DESIGN
UNITE

I think the permissions for the above has not been inherited somehow. Some J 2.5 templates/extensions listed there I was able to download.

Thanks

8 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Please contact to our live support team about that. They'll further investigate this fact. Since this forum is only for technical issues.

-Best Regards

Kamruzzaman Alam - Staff

More than a month ago #Permalink
Hello,
Please clear your Browser cache and login with the correct login ID and password. Try again.
If that doesn't work, please PM your JoomShaper access so that I can check.

nimdas

More than a month ago #Permalink
Hi there,

The browser cache and temp files have been deleted the issue persists. Please check the permissions/inheritance.
Looking forward receiving a resolution more sooner.
Thanks

Kamruzzaman Alam - Staff

More than a month ago #Permalink
Haven't received anything yet, please PM me your JoomShaper access so that I can check.

How to PM: When you click on my profile you'll see a Send Message option.

nimdas

More than a month ago #Permalink
Hi again,

No credentials will be sent out ! The issue is somewhere on your website. You have my username.

As attachments two pictures to see how i see it currently. One is showing the options to download the templates the other picture as you can see lists a join now button instead of download button. Please kindly check the inheritance and or other permission issues so i can download all the remaining templates prior to my subscription expiration. Thanks for the support and understanding on that matter.

Thanks

Attachments (2)

  • JoinNow_CannotDownload--.jpg
    JoinNow_CannotDownload--.jpg 114.2 KB
  • working_downloadBtn_joomshaper.jpg
    working_downloadBtn_joomshaper.jpg 125 KB

Paul Frankowski - Staff

More than a month ago #Permalink
JoinNow_CannotDownload--.jpg

sorry, but what for you need templates for Joomla 2.5 only?
Please use only those for J3.x , based on Helix Ultimate, Helix3.

Kamruzzaman Alam - Staff

More than a month ago #Permalink
It's perfectly alright from my end. I can't help you out if you refused to provide support staff access to investigate our product you are having an issue with.

Paul Frankowski - Staff

More than a month ago #Permalink
Is all clear now?


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