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After installation of quick start I get a blank page on front end. Please Help

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Hi, I recently installed the Helix II template and activated the helix framework plugin and still get a blank white page on the front end. I see several people have had a similar problem as well. Any help would be greatly appreciated as I've spent several hours trying to figure out what's wrong. would he happy to provide the login details if that's what's required to fix the problem.

17 Answers

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Just updated the helix system plugin. Please check now.

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Install quickstart pack please or search the forum. Also, you posted on wrong category as you are trying to use Helix - II template.

Lexie Clement ッ

More than a month ago #Permalink
I've already installed the quick start pack and searched the forum. I tried the solutions I found on the forum like enabling the helix system pugin and none of it worked.

Install quickstart pack please or search the forum. Also, you posted on wrong category as you are trying to use Helix - II template.

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Tutorial for installing quickstart pack. Follow each step carefully.

Lexie Clement ッ

More than a month ago #Permalink
I did exactly that, everything. I followed everything with the tutorial, the page is still blank. The admin backend of the site works perfectly and the other default joomla templates like beez work as well, however the helix template gives me a blank white page on the front end.

Tutorial for installing quickstart pack. Follow each step carefully.

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Can you please turn on your error reporting maximum from the global configuration?

Lexie Clement ッ

More than a month ago #Permalink
ok I turned it on and got this error on the front end:

Parse error: syntax error, unexpected '}' in /home4*****/plugins/system/helix/features/analytics.php on line 1

I've attached the file analytics.php, I looked at it but couldn't figure out what was wrong

Can you please turn on your error reporting maximum from the global configuration?

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Update the system plugin to the version 1.9.7 to solve the issue.

Lexie Clement ッ

More than a month ago #Permalink
Thank you for your reply. However now that I've updated I get the following error on the front page:

Notice: Undefined property: JDocumentHTML::$helix in /home4*****/templates/shaper_helix_ii/index.php on line 25

Fatal error: Call to a member function Header() on a non-object in /home4*****/templates/shaper_helix_ii/index.php on line 25


Update the system plugin to the version 1.9.7 to solve the issue.

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Please uninstall the system plugin and update to the latest version of Helix system plugin from http://www.joomshaper.com/helix

Lexie Clement ッ

More than a month ago #Permalink
I fully uninstalled the system plugin and updates to the latest version (System Plugin Joomla 2.5 & 3.0 ( V 2.0.6 )) and still got this error on the front end


Notice: Undefined property: JDocumentHTML::$helix in /home4/hansdes1/public_html/*****/templates/shaper_helix_ii/index.php on line 25

Fatal error: Call to a member function Header() on a non-object in /home4/hansdes1/public_html/*****/templates/shaper_helix_ii/index.php on line 25


also I saw someone posted the exact same problem on the joomla forum in april but they didn't get a solution: (scroll to the bottom of the page to see it here: http://forum.joomla.org/viewtopic.php?f=728&t=762572 )

Please uninstall the system plugin and update to the latest version of Helix system plugin from http://www.joomshaper.com/helix

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
I am pretty sure you are doing everything wrong. Ok, here is the final step. Please install the quickstart pack again and send me admin access.

Lexie Clement ッ

More than a month ago #Permalink
Hi I sent the Login details, not sure if you got it?


I am pretty sure you are doing everything wrong. Ok, here is the final step. Please install the quickstart pack again and send me admin access.

Lexie Clement ッ

More than a month ago #Permalink
ok thanks a lot, it worked. As I mentioned I only managed to turn magic quotes off yesterday so I don't know if that had anything to do with the problems I was having before, but anyway I'm just saying it in case someone has a similar problem just in case it was a factor.

Thanks so much again for the help

Just updated the helix system plugin. Please check now.

Sunde

More than a month ago #Permalink
I searh this entire forum, and done what is suppost do to. but still get blank page

zaf

More than a month ago #Permalink
I have the same problem and couldnt get a proper support yet :(


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