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After upgrade not able to use front end editor

Featured Lock Resolved Bug
Hi ,
I am in trouble and need urgent help. My site is live and I have upgrade SP page builder to latest version. After that I am not able to use front end editor.

Please help me asap.

Attachments (1)

  • Screen Shot 2019-04-09 at 8.31.15 AM.png
    Screen Shot 2019-04-09 at 8.31.15 AM.png 790.3 KB

35 Answers

verticl

More than a month ago #Permalink
Hi Guys,

Could someone can look into my issue.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Please check the forum post. If you cannot find out the solution, please send me the Joomla administrator access via PM.

https://www.joomshaper.com/forums/front-page-editor-not-working-possible-solution

-Thanks

verticl

More than a month ago #Permalink
Hi Toufiq,

Thanks for your reply. I have already checked this. When I edit front page slider images are not going to display due to Carousel Height is not going to load. when I drag and drop Carousel Height slider images starts working.

Also I am not able to edit content getting you are not authorized to access. Please help me asap.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please send me the Joomla administrator access via PM.

-Thanks

verticl

More than a month ago #Permalink
Hi Toufiq ,

I have already send you. Please check and confirm.

Paul Frankowski - Staff

More than a month ago #Permalink
thanks,
I used Brave and Chrome browser and I was able to edit by front-end editor Page "About us"
I recorded video as evidence (sent on PM), please try from a different browser.

verticl

More than a month ago #Permalink
You are not getting my point. I am not able to see images in slider / slider images. check that and please don't leave any change on site as it is production.

verticl

More than a month ago #Permalink
Please check my post carefully :

Thanks for your reply. I have already checked this. When I edit front page slider images are not going to display due to Carousel Height is not going to load. when I drag and drop Carousel Height slider images starts working.

Also, I am not able to edit content getting you are not authorized to access by the manager and other rolls after the upgrade. Please help me asap.

Paul Frankowski - Staff

More than a month ago #Permalink
My bad, I read only the first question from the top.
Don't worry I will make a duplicate of home page for test purpose.

Paul Frankowski - Staff

More than a month ago #Permalink
I am not able to edit content getting you are not authorized to access by the manager and other rolls after the upgrade.


May I get more details?
You cannot edit home page from back-end too?
because I was able. No ACL messages. All changes were saved.
----
About front-end I saw Save issue.

verticl

More than a month ago #Permalink
Thanks Paul. I just love the way as you respond quickly and fixed the issue. Could you please share with me what changes you made.

Paul Frankowski - Staff

More than a month ago #Permalink
It means that you can edit front-end and save changes?

verticl

More than a month ago #Permalink
Paul,
Due to your changes menus view destroyed I will compare the menu module code and make it perfect.

Major issue is that now I am not able to save pages using front page editor.

Please help me asap my customers are suffering due to this.

verticl

More than a month ago #Permalink
Paul,
Can you work with me asap.

verticl

More than a month ago #Permalink
I am not able to save the page.

Paul Frankowski - Staff

More than a month ago #Permalink
checking,,,
I have to ask our developer for help


---
But I didn't touch the menu.

verticl

More than a month ago #Permalink
Please help me to fix front page editor is not able to save pages. Please check home page its not going to save.

Paul Frankowski - Staff

More than a month ago #Permalink
Yes, I noticed, I am talking with the developer now.

Paul Frankowski - Staff

More than a month ago #Permalink
Quick one:
please disable mod_security in cPanel if you have enabled

mod_sec.png

Attachments (1)

  • mod_sec.png
    mod_sec.png 68.9 KB

verticl

More than a month ago #Permalink
ok

verticl

More than a month ago #Permalink
Hi Paul,
We can't disable the mod security only we can white list SP page builder if it works, Please let me know what should do.

Paul Frankowski - Staff

More than a month ago #Permalink
if you can, please do it

verticl

More than a month ago #Permalink
I am working on that till that Please discuss with Tofiq a few months before he made some changes in plugin and it starts working but after the upgrade, it stops.

Issue was if any page like home page is having "from" or "update" word in its content it is not allowing to save the page.

verticl

More than a month ago #Permalink
Paul,
I have white list SP page builder in our dev environment but it's not working http://50.28.16.215/~grant

verticl

More than a month ago #Permalink
there?

Paul Frankowski - Staff

More than a month ago #Permalink
Thanks for the tip with banned "words"

(strange hosting you have)

verticl

More than a month ago #Permalink
There?

verticl

More than a month ago #Permalink
Paul last time Toufiq made some changes in components/com_sppagebuilder/parser/addon-parser.php to fix this issue.

Paul Frankowski - Staff

More than a month ago #Permalink
yes, I talked with him, he promised to find that code.
--
Please give us more time, your case is very rare.

verticl

More than a month ago #Permalink
Paul my site is live,,we have live users. Please do the needful asap.

verticl

More than a month ago #Permalink
Hi Paul,

Any updates. I have whitelisted SP Page builder on the server but due to this when we click on cancel button page redirect to 500 error.
Please help me asap.
Thanks,

Paul Frankowski - Staff

More than a month ago #Permalink
As I heard you have to remove words "from" from home page text.

or replace "o" with HTML code it will display "from" anyway.

https://www.ascii.cl/htmlcodes.htm

verticl

More than a month ago #Permalink
Paul,
Again you are not getting my point. I am not able to save pages using front page editor after upgrade.

verticl

More than a month ago #Permalink
Any help?

verticl

More than a month ago #Permalink
Hi Paul,
Thanks for your support. We have fixed the issue with our technical team.


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