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Always issue with updates and getting frustrated :(

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Hey Guys;

Got a couple of issues with the framework and the template backends, the mega menu not working rightly and now frontend editing won't work since the 1.9 update.

I use the JWS Aqua template which is the default for the moment and have the shaper template installed but not assigned or active at this time.

Both are helix3, but the shaper template shows for example a preloader option and this does not appear in the aqua template and the layouts are totally different. The peeps at JWS say it's an issue with helix and page builder. See screen caps.

Second, the menu sticks. Meaning if you have a menu tree and select the sub-menu of that tree the page loads. If you select the top menu of that tree it does not respond.

Each time we run the updates from js we get issues, so would like to see this not happening or somehting to help avoid this.

Thanks in advance:(

Attachments (2)

  • aqua-template-helix3.jpg
    aqua-template-helix3.jpg 114.2 KB
  • shaper-template-helix3.jpg
    shaper-template-helix3.jpg 116.1 KB

6 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
It's very easy for JWS Aqua template developer to say each time it's not his fault.
We updated our software code, and we will in future, so ....
.... he has to update his template as well, if he still want to earn money on our product. Nobody said - template developer role will be a easy job. :p

Gary

More than a month ago #Permalink
Your answer doesn't address the issue of why after the update to 1.9 that frontend editing no longer works. The issue with helix when it updates should fully update any template using the helix framework.

Paul Frankowski - Staff

More than a month ago #Permalink
About front-end ... we have to check it, but we need more details..what and where is wrong exactly.. !!! so screen-shot will be helpful.

Gary

More than a month ago #Permalink
About front-end ... we have to check it, but we need more details..what and where is wrong exactly.. !!! so screen-shot will be helpful.


Sent you a pm.

Mega menu issue. Select any menu with a submenu, then select a submenu item. After this select the top menu of the same menu tree. There you will see it does not respond. If you select any other top menu item outside of the tree you selected it goes to the linked page.

Frontend editing simply does not work, no save buttons, no jce loaded either

Paul Frankowski - Staff

More than a month ago #Permalink
Front-end of Helix3 I have all - yes I tested on my own demo with Helix3 v1.9 , because your domain was OFF for me.

Attachments (1)

  • front-end.png
    front-end.png 143.2 KB

Gary

More than a month ago #Permalink
Front-end of Helix3 I have all - yes I tested on my own demo with Helix3 v1.9 , because your domain was OFF for me.


What do you mean off? Did you get a block notice or logon failure. I checked and see no access failure so please explain. User password is case sensitive.

Here's what I see when I try to now edit via the frontend. JCE no longer loads and the whole of the page editor is wrong.

Attachments (1)

  • aqua-template-helix3-issues.jpg
    aqua-template-helix3-issues.jpg 186.4 KB


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