Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

[ Attention ] Please read carefully before update to SP Page Builder 3

Featured Lock Resolved Task
Hi folks,

Waiting is over!!! SP Page Builder 3 has released. We believe that SP Page Builder 3 will change the experience of website building. We work for a long time to make sure SP Page Builder 3 is almost compatible with the previous version. Now it's time upgrade the site to SP Page Builder 3 but before doing that please confirm requirements.

System Requirement:
1. PHP 5.6 or PHP 7.0.x
2. Remember PHP provides full 64-bit support.

Update Process:
1. Full Backup your site including Database
2. Delete Joomla Cache and Browser Cache
3. Now update to SP Page Builder 3.
4.Delete Joomla Cache and Browser Cache
5. If any bad thing happens, don't worry. We are here to help you. Just open a forum question with your problem. We will help you.

Thank You
JoomShaper team

112 Answers

Ioannis Kamonas

More than a month ago #Permalink
Hallo.
I followed your instructions and updated to pagebuilder pro 3. I am using the Newskit temlate and joomla ver 3.8.2
I'm still having the pagebuilder pro 2.5.4 interface and i can't edit any addon. I get a black waiting page.
Any suggestion?

Attachments (1)

  • after-pagebuilder_pro_3-update.jpg
    after-pagebuilder_pro_3-update.jpg 192.9 KB

Steve V

More than a month ago #Permalink
Hallo.
I followed your instructions and updated to pagebuilder pro 3. I am using the Newskit temlate and joomla ver 3.8.2
I'm still having the pagebuilder pro 2.5.4 interface and i can't edit any addon. I get a black waiting page.
Any suggestion?


I have the same issue..

Mel

More than a month ago #Permalink
Hi,

could it be joomla update? After reading your posts I did the SP Page builder update as per instructions but on Joomla 3.8.1 and mine went through perfectly.

I will wait to hear the outcome of your issues before I udate Joomla too - just incase.

Mel

Ioannis Kamonas

More than a month ago #Permalink
So, what is your suggestion. Wait?

Steve V

More than a month ago #Permalink
I have done the following tests.
2 sites
both running joomla 3.8.2
Both updated to sp page builder pro 3.0
Site 1 no issues...
Site 2 not able to view the options (same as the screen cap provided above.)

Fit just to get back to working on the site (#2)
On Site 2 cleared all cache etc.. and reinstalled 2.5.4 pro and was able to start editing my site again.. (granted I did run out and grab a coffee before I started editing again, and I do have a couple issues.. (modal popup is not working 100% correctly) But all else seems fine *did not test every addon but all but modal popup that I have tried seem to work.

I can live without sp page builder pro 3.0 and just use 2.5.4 But it would be great if I could use the modal pop (If It's not working tomorrow I'll have to post a support message for it or find a work around)

Nayem Majhar - Staff

More than a month ago #Permalink
So, what is your suggestion. Wait?


Delete Joomla Cache and Browser Cache. Then try again and let me know.

Nayem Majhar - Staff

More than a month ago #Permalink
Hallo.
I followed your instructions and updated to pagebuilder pro 3. I am using the Newskit temlate and joomla ver 3.8.2
I'm still having the pagebuilder pro 2.5.4 interface and i can't edit any addon. I get a black waiting page.
Any suggestion?


I have the same issue..


Delete Joomla Cache and Browser Cache. Then try again and let me know.

Nayem Majhar - Staff

More than a month ago #Permalink
I have done the following tests.
2 sites
both running joomla 3.8.2
Both updated to sp page builder pro 3.0
Site 1 no issues...
Site 2 not able to view the options (same as the screen cap provided above.)

Fit just to get back to working on the site (#2)
On Site 2 cleared all cache etc.. and reinstalled 2.5.4 pro and was able to start editing my site again.. (granted I did run out and grab a coffee before I started editing again, and I do have a couple issues.. (modal popup is not working 100% correctly) But all else seems fine *did not test every addon but all but modal popup that I have tried seem to work.

I can live without sp page builder pro 3.0 and just use 2.5.4 But it would be great if I could use the modal pop (If It's not working tomorrow I'll have to post a support message for it or find a work around)


Hi @Steve,

Please mention the modal that you have found. Then we can solve this issue. Don't forget to mention template name.

Thanks

Steve V

More than a month ago #Permalink
Deleting joomla cache did not resolve the issue the first 3 times i tried the install :D - updating to 3.0 Pro...
This time I did the following...
Clear the cache and expired cache
logged out of the admin. closed all instances of the site and admin...
opened the sites admin in chrome incognito (did not have the site open just the admin)
Checked to make sure cache and expired cache were clear ..
then reinstalled 3.0 pro
3.0 pro now working..

Template for both test sites mentioned above is the same - "Lt_inteco" -

As it's now near 4:30 in the morning,...
I will look at the modal popup issue again tomorrow as it is still not working ... if needed I will submit a new support message for it when I start work again tomorrow.

Nayem Majhar - Staff

More than a month ago #Permalink
Deleting joomla cache did not resolve the issue the first 3 times i tried the install :D - updating to 3.0 Pro...
This time I did the following...
Clear the cache and expired cache
logged out of the admin. closed all instances of the site and admin...
opened the sites admin in chrome incognito (did not have the site open just the admin)
Checked to make sure cache and expired cache were clear ..
then reinstalled 3.0 pro
3.0 pro now working..
........................
I will look at the modal popup issue again tomorrow as it is still not working ... if needed I will submit a new support message for it when I start work again tomorrow.


Awesome stuff buddy. Thanks

Bott_GmbH

More than a month ago #Permalink
Hi,

I have the same problem with the modal pop up when using SPPB 3.0 in articles. So I downgraded to 2.5.4 again and it's working fine.

I hope you'll get the solution soon ;-)

Thank you!

pepperstreet

More than a month ago #Permalink
Following…

hughes

More than a month ago #Permalink
what happens...

Attachments (1)

  • screenshot_564.png
    screenshot_564.png 479.2 KB

Julian Lilio

More than a month ago #Permalink
Hallo.
I followed your instructions and updated to pagebuilder pro 3. I am using the Newskit temlate and joomla ver 3.8.2
I'm still having the pagebuilder pro 2.5.4 interface and i can't edit any addon. I get a black waiting page.
Any suggestion?


I have the same issue..


I have experienced this using Firefox. Just clear all cache, cookies and history, then restart Firefox.

Bott_GmbH

More than a month ago #Permalink
Hi at all,

after clearing the cache etc. SPPB 3.0 is working - BUT - now the sticky header menu in Shaper Empire doesn't work properly.

I found the following error:

Uncaught TypeError: t(...).parallax is not a function
at HTMLDocument.<anonymous> (sppagebuilder.js:1)
at i (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.K (jquery.min.js:2)


regards
Monika

Nikodem

More than a month ago #Permalink
I have a Creative Contact Form module. The previous version worked fine. After uploading a new Page Builder 3 module does not appear on the page. There is only space left.

Attachments (1)

  • error.png
    error.png 155.6 KB

salvo86

More than a month ago #Permalink
I have a problem with the Section Title in Options Row. if the title is entered my page is blank. Without title works fine. Why??

Attachments (2)

  • blank-page.png
    blank-page.png 7.7 KB
  • section-title-row.png
    section-title-row.png 39 KB

Rodrigo Corbata

More than a month ago #Permalink
Same + Same

hughes

More than a month ago #Permalink
perhaps dont work fine in php 5.6... in php 7 all good... possible?

Basile

More than a month ago #Permalink
Hallo.
I followed your instructions and updated to pagebuilder pro 3. I am using the Newskit temlate and joomla ver 3.8.2
I'm still having the pagebuilder pro 2.5.4 interface and i can't edit any addon. I get a black waiting page.
Any suggestion?


1. Clear Joomla Cache.
2. Clear Browser Cache.
3. Clear all cookies or at least the cookies relative to you site's domain

It will work with no problem!

Ben Odering

More than a month ago #Permalink
Hey

We have PB 3.0 on a couple of sites and are coming across this issue.



Where the text in the editor is displaying the previous text from another text editor or the previous text before changes.
It's really starting to confuse our clients

Problem in all major browsers (Chrome 62.0.3202.94 , Safari 11.0.1, Opera 48.0, Firefox 56.0.2, Microsoft Edge 40.15063.0.0)

Server Settings:
PHP Version- 7.1.11
Web Server- Apache
Joomla! Version- Joomla! 3.8.2 Stable [ Amani ] 7-November-2017 15:00 GMT)

Thanks in advance

michael

More than a month ago #Permalink
I have the same strange text behaviour as Ben Odering - I have three rows with "Image Content" - everytime I open a row it shows the text from the previous row at first. When I close it and open it again, it shows the right text. This drives me nuts!

Another bug with the "Image Content" addon: when you want to insert a picture and you upload it - it doesnt appear in the file window after the upload. You have to close the window first and click the "upload image" again - the it appears in the files window.

joel defort

More than a month ago #Permalink
then
Hello
I have big problems on several sites after updating sppgebulder
when I make a change in a page
it is not taken into account
I have to start over 10 times for it to work
the cache does not empty,
when I make a text in a position with the text tool
and that it loads when I record

after I open another position to put another text
the text of the 1st position is present
I delete it and I write a new text
I close the window
I record
Nothing has changed
my text is not loaded

for this to work I have to do this manipulation several times

there are also group buttons that do not work
I have code instead that can be seen online
can you help me please

Toufiq - Staff

More than a month ago #Permalink
Hey

We have PB 3.0 on a couple of sites and are coming across this issue.



Where the text in the editor is displaying the previous text from another text editor or the previous text before changes.
It's really starting to confuse our clients

Problem in all major browsers (Chrome 62.0.3202.94 , Safari 11.0.1, Opera 48.0, Firefox 56.0.2, Microsoft Edge 40.15063.0.0)

Server Settings:
PHP Version- 7.1.11
Web Server- Apache
Joomla! Version- Joomla! 3.8.2 Stable [ Amani ] 7-November-2017 15:00 GMT)

Thanks in advance


Hi, It already fixed earlier version of 3.0.1. Please check last version. Thanks

Toufiq - Staff

More than a month ago #Permalink
I have the same strange text behaviour as Ben Odering - I have three rows with "Image Content" - everytime I open a row it shows the text from the previous row at first. When I close it and open it again, it shows the right text. This drives me nuts!

Another bug with the "Image Content" addon: when you want to insert a picture and you upload it - it doesnt appear in the file window after the upload. You have to close the window first and click the "upload image" again - the it appears in the files window.


Hi, Did you checked last version 3.0.1? Please let me know. Thanks

Toufiq - Staff

More than a month ago #Permalink
then
Hello
I have big problems on several sites after updating sppgebulder
when I make a change in a page
it is not taken into account
I have to start over 10 times for it to work
the cache does not empty,
when I make a text in a position with the text tool
and that it loads when I record

after I open another position to put another text
the text of the 1st position is present
I delete it and I write a new text
I close the window
I record
Nothing has changed
my text is not loaded

for this to work I have to do this manipulation several times

there are also group buttons that do not work
I have code instead that can be seen online
can you help me please


Hi, Already we have discussed about your problem and you have inform me that you have already contact with your template provider. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi,

I have the same problem with the modal pop up when using SPPB 3.0 in articles. So I downgraded to 2.5.4 again and it's working fine.

I hope you'll get the solution soon ;-)

Thank you!


Hi, I would request to you that, please update earlier version 3.0.1. Thanks

Toufiq - Staff

More than a month ago #Permalink
Just now, I clean my site and reinstall SP 3.0(f version, 2.5M).

After I type in the Email & License Key, unfortunately I can't import any Page Template or insert any sections, It still says "Invalid License Key.":( :(


Hi, Please send me site url and administrator access via pm. It takes time for check. Thanks

Toufiq - Staff

More than a month ago #Permalink
I have the same strange text behaviour as Ben Odering - I have three rows with "Image Content" - everytime I open a row it shows the text from the previous row at first. When I close it and open it again, it shows the right text. This drives me nuts!

Another bug with the "Image Content" addon: when you want to insert a picture and you upload it - it doesnt appear in the file window after the upload. You have to close the window first and click the "upload image" again - the it appears in the files window.


Hi, Did you checked updated version? Please let me know. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi at all,

after clearing the cache etc. SPPB 3.0 is working - BUT - now the sticky header menu in Shaper Empire doesn't work properly.

I found the following error:

Uncaught TypeError: t(...).parallax is not a function
at HTMLDocument.<anonymous> (sppagebuilder.js:1)
at i (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.K (jquery.min.js:2)


regards
Monika


Hi, Please update the latest version of sp page builder 3.0.1. Thanks

Toufiq - Staff

More than a month ago #Permalink
I have a Creative Contact Form module. The previous version worked fine. After uploading a new Page Builder 3 module does not appear on the page. There is only space left.


Hi, Please check earlier version 3.0.1. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hallo.
I followed your instructions and updated to pagebuilder pro 3. I am using the Newskit temlate and joomla ver 3.8.2
I'm still having the pagebuilder pro 2.5.4 interface and i can't edit any addon. I get a black waiting page.
Any suggestion?


1. Clear Joomla Cache.
2. Clear Browser Cache.
3. Clear all cookies or at least the cookies relative to you site's domain

It will work with no problem!


Hi, Please check earlier version of SP Page Builder 3.0.1. Thanks

Toufiq - Staff

More than a month ago #Permalink
I have a problem with the Section Title in Options Row. if the title is entered my page is blank. Without title works fine. Why??


Hi, Please check the earlier version of sp page builder 3.0.1. Thanks

Nikodem

More than a month ago #Permalink
I have a Creative Contact Form module. The previous version worked fine. After uploading a new Page Builder 3 module does not appear on the page. There is only space left.


Hi, Please check earlier version 3.0.1. Thanks


After the update is still the same

In version 2.5.4 worked well

Ioannis Kamonas

More than a month ago #Permalink
The picture shows the problem upgrading to pagebuilder 3.0.1.
Template: NewsKit

Attachments (1)

  • pagebuilder-article-addon.jpg
    pagebuilder-article-addon.jpg 282.9 KB

michael

More than a month ago #Permalink
I have the same strange text behaviour as Ben Odering - I have three rows with "Image Content" - everytime I open a row it shows the text from the previous row at first. When I close it and open it again, it shows the right text. This drives me nuts!

Another bug with the "Image Content" addon: when you want to insert a picture and you upload it - it doesnt appear in the file window after the upload. You have to close the window first and click the "upload image" again - the it appears in the files window.


Hi, Did you checked updated version? Please let me know. Thanks


Seems like the text problem is gone after the update - I'll have an eye on that! Thank you.

Toufiq - Staff

More than a month ago #Permalink
The picture shows the problem upgrading to pagebuilder 3.0.1.
Template: NewsKit


Hi, Please update the earlier version. Thanks

Toufiq - Staff

More than a month ago #Permalink
I have the same strange text behaviour as Ben Odering - I have three rows with "Image Content" - everytime I open a row it shows the text from the previous row at first. When I close it and open it again, it shows the right text. This drives me nuts!

Another bug with the "Image Content" addon: when you want to insert a picture and you upload it - it doesnt appear in the file window after the upload. You have to close the window first and click the "upload image" again - the it appears in the files window.


Hi, Did you checked updated version? Please let me know. Thanks


Seems like the text problem is gone after the update - I'll have an eye on that! Thank you.


Hi, Thanks for your feedback. :)

Ioannis Kamonas

More than a month ago #Permalink
You probably mean version 2.5.4 which already did.

Andrey

More than a month ago #Permalink
i cant save option in row or addon (padding, margin). After save the changes doesnt save

Hal.Qin

More than a month ago #Permalink
Just now, I clean my site and reinstall SP 3.0(f version, 2.5M).

After I type in the Email & License Key, unfortunately I can't import any Page Template or insert any sections, It still says "Invalid License Key.":( :(


I found the reason for the "invalid license key" problem.

In version 2.5.4, entered with the email is the invoice key, which is a 12-digit number with the letters.

In version 3.0, enter the license key along with your mailbox, a 32-digit hexadecimal number.

Brian

More than a month ago #Permalink
Hello
Just updated and used your instructions
it failed
It is messing up the content int the heading editor

https://www.nowweb.dk/joomladoktoren
Skærmbillede fra 2017-11-21 13-44-03.png
Skærmbillede fra 2017-11-21 13-44-25.png

Attachments (2)

  • Skærmbillede fra 2017-11-21 13-44-03.png
    Skærmbillede fra 2017-11-21 13-44-03.png 388.8 KB
  • Skærmbillede fra 2017-11-21 13-44-25.png
    Skærmbillede fra 2017-11-21 13-44-25.png 191.6 KB

michael

More than a month ago #Permalink
I think you have to use a "linebreak" - if you want to have two lines in the headline ...?

Brian

More than a month ago #Permalink
It is the same result.

The solution with two lines worked in SP Pagebuilder 2

I have looked deeper into it, and its all your Heading addon that is failling if the SP Pagebuilder is updated from SP pagebuilder 2 to SP Page bulder 3

Toufiq - Staff

More than a month ago #Permalink
It is the same result.

The solution with two lines worked in SP Pagebuilder 2

I have looked deeper into it, and its all your Heading addon that is failling if the SP Pagebuilder is updated from SP pagebuilder 2 to SP Page bulder 3


Hi, Do you use our premium template or Helix3? Please let me know. Thanks

Brian

More than a month ago #Permalink
This is with Helix3 template

Toufiq - Staff

More than a month ago #Permalink
This is with Helix3 template



Hi, Please send me the administrator access. I will let you know as soon possible. But, for investigation purpose please keep a back on your end and it takes some time for the check. Thanks

Amael

More than a month ago #Permalink
Hello !
I just bought and installed SP Page builder 3 on my joomla website qigong-tuina.com
I had previously the previous version.
The pages appear on admin, and even on frontend editor.
But when I open the pages on the website (or on page preview), there's an empty space instead of the sp-page.
Any clues ?
Thanks in advance !

Toufiq - Staff

More than a month ago #Permalink
Hello !
I just bought and installed SP Page builder 3 on my joomla website qigong-tuina.com
I had previously the previous version.
The pages appear on admin, and even on frontend editor.
But when I open the pages on the website (or on page preview), there's an empty space instead of the sp-page.
Any clues ?
Thanks in advance !


Hi, Please share a screenshot which area did you get the problem. Let me check. Thanks

Amael

More than a month ago #Permalink
Here's the page on front-view editor and on page preview : nothing appears on the preview, neither when you scrawl on the website.
I previously had about 10 sp pages, all of them are the same : not visible !
Firefox doesn't report any bug.
Thank you !!!

frontend editor view.PNG

preview view.PNG

Attachments (2)

  • frontend editor view.PNG
    frontend editor view.PNG 787.2 KB
  • preview view.PNG
    preview view.PNG 820.1 KB

Toufiq - Staff

More than a month ago #Permalink
(for info, the address of this page :
http://qigong-tuina.com/fr/centre-formation-qigong-tuina/annuaire-praticien-qigong-tuina-mtc.html
Thanks ;) !


Hi, Send me the administrator access via pm. Thanks

Theodoros Drivas

More than a month ago #Permalink
Hello, i've updated SP page builder from 2.x to 3 and i can't edit any page or make a new one. i get the error in the image i've attached.

Capture.JPG

Attachments (1)

  • Capture.JPG
    Capture.JPG 82 KB

belex24

More than a month ago #Permalink
Hello!

Since updating I got the following issue:

When I use the Accordeon in the SP Page Builder Module and try to edit or add "Text Block", "Image Content" or "Text Box" the following window appears 011.jpg and I can't edit or enter any text.
It's very urgent because we need to publish some events which are made with this.
Please help!
Thank you very much in advance!
009.jpg
010.jpg
011.jpg

The error appears at least at this content types:
008-Kopie.jpg

Attachments (4)

  • 009.jpg
    009.jpg 18.5 KB
  • 010.jpg
    010.jpg 51 KB
  • 011.jpg
    011.jpg 138.6 KB
  • 008-Kopie.jpg
    008-Kopie.jpg 318.3 KB
Morning joomshaper Team,

we also have a problem to update the Pagebuilder.

I updated from 2.5.4 to version 3.0.2.

old1.png and old2.png are pictures taken bevore the update.

After update to 3.0.2 looks like the picture after update.png, there are the background pictures missing

In pagebuilder the Pictures are still there, but they were not shown on the site.
see picture after update2.png

Have some idea why this happens?

Best regards

Magnus Alber

Attachments (3)

  • after update.png
    after update.png 226.5 KB
  • after update2.png
    after update2.png 73.8 KB
  • old1.png
    old1.png 397.8 KB

Toufiq - Staff

More than a month ago #Permalink
Hello !
I just bought and installed SP Page builder 3 on my joomla website qigong-tuina.com
I had previously the previous version.
The pages appear on admin, and even on frontend editor.
But when I open the pages on the website (or on page preview), there's an empty space instead of the sp-page.
Any clues ?
Thanks in advance !


Hi, Please check now. Thanks

Amael

More than a month ago #Permalink
Thank you, works just perfect !!!!
Best regards,
Amaël

Toufiq - Staff

More than a month ago #Permalink
Thank you, works just perfect !!!!
Best regards,
Amaël


Hi, You are most welcome & Thanks

Toufiq - Staff

More than a month ago #Permalink
Morning joomshaper Team,

we also have a problem to update the Pagebuilder.

I updated from 2.5.4 to version 3.0.2.

old1.png and old2.png are pictures taken bevore the update.

After update to 3.0.2 looks like the picture after update.png, there are the background pictures missing

In pagebuilder the Pictures are still there, but they were not shown on the site.
see picture after update2.png

Have some idea why this happens?

Best regards

Magnus Alber


Hi, Is this site multilingual? Please let me know. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hello!

Since updating I got the following issue:

When I use the Accordeon in the SP Page Builder Module and try to edit or add "Text Block", "Image Content" or "Text Box" the following window appears [attachment]011.jpg[/attachment] and I can't edit or enter any text.
It's very urgent because we need to publish some events which are made with this.
Please help!
Thank you very much in advance!
[attachment]009.jpg[/attachment]
[attachment]010.jpg[/attachment]
[attachment]011.jpg[/attachment]

The error appears at least at this content types:
[attachment]008-Kopie.jpg[/attachment]


Hi, Please update the earlier updated version. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hello, i've updated SP page builder from 2.x to 3 and i can't edit any page or make a new one. i get the error in the image i've attached.

[attachment]Capture.JPG[/attachment]


Hi, Send me the Joomla administrator access via pm. Let me check. Thanks

belex24

More than a month ago #Permalink
Hello!

Since updating I got the following issue:

When I use the Accordeon in the SP Page Builder Module and try to edit or add "Text Block", "Image Content" or "Text Box" the following window appears [attachment]011.jpg[/attachment] and I can't edit or enter any text.
It's very urgent because we need to publish some events which are made with this.
Please help!
Thank you very much in advance!
[attachment]009.jpg[/attachment]
[attachment]010.jpg[/attachment]
[attachment]011.jpg[/attachment]

The error appears at least at this content types:
[attachment]008-Kopie.jpg[/attachment]


Hi, Please update the earlier updated version. Thanks


Hi Toufiq, thank you for your answer. Maybe my english isn't that good, but what do you mean?? I am up to date. See attached screenshot. What should I do?

Attachments (1)

  • 002.jpg
    002.jpg 15 KB
Morning joomshaper Team,

we also have a problem to update the Pagebuilder.

I updated from 2.5.4 to version 3.0.2.

old1.png and old2.png are pictures taken bevore the update.

After update to 3.0.2 looks like the picture after update.png, there are the background pictures missing

In pagebuilder the Pictures are still there, but they were not shown on the site.
see picture after update2.png

Have some idea why this happens?

Best regards

Magnus Alber


Hi, Is this site multilingual? Please let me know. Thanks


Yes it is multilingual.

sincerly yours

Magnus

belex24

More than a month ago #Permalink
Hello!

Since updating I got the following issue:

When I use the Accordeon in the SP Page Builder Module and try to edit or add "Text Block", "Image Content" or "Text Box" the following window appears [attachment]011.jpg[/attachment] and I can't edit or enter any text.
It's very urgent because we need to publish some events which are made with this.
Please help!
Thank you very much in advance!
[attachment]009.jpg[/attachment]
[attachment]010.jpg[/attachment]
[attachment]011.jpg[/attachment]

The error appears at least at this content types:
[attachment]008-Kopie.jpg[/attachment]


Hi, Please update the earlier updated version. Thanks


Hi Toufiq, thank you for your answer. Maybe my english isn't that good, but what do you mean?? I am up to date. See attached screenshot. What should I do?


Hi! Could you please answer to my question! What do you mean with "Hi, Please update the earlier updated version. Thanks "

Toufiq - Staff

More than a month ago #Permalink
Hello!

Since updating I got the following issue:

When I use the Accordeon in the SP Page Builder Module and try to edit or add "Text Block", "Image Content" or "Text Box" the following window appears [attachment]011.jpg[/attachment] and I can't edit or enter any text.
It's very urgent because we need to publish some events which are made with this.
Please help!
Thank you very much in advance!
[attachment]009.jpg[/attachment]
[attachment]010.jpg[/attachment]
[attachment]011.jpg[/attachment]

The error appears at least at this content types:
[attachment]008-Kopie.jpg[/attachment]


Hi, Please update the earlier updated version. Thanks


Hi Toufiq, thank you for your answer. Maybe my english isn't that good, but what do you mean?? I am up to date. See attached screenshot. What should I do?


Hi! Could you please answer to my question! What do you mean with "Hi, Please update the earlier updated version. Thanks "


Hi, Could you send me the administrator access via pm? Thanks

Toufiq - Staff

More than a month ago #Permalink
Thank you, works just perfect !!!!
Best regards,
Amaël


Hi, You are most welcome & Thanks

Nikodem

More than a month ago #Permalink
I have a Creative Contact Form module. The previous version worked fine. After uploading a new Page Builder 3 module does not appear on the page. There is only space left.


Hi, Please check earlier version 3.0.1. Thanks


After the update is still the same

In version 2.5.4 worked well


Unfortunately, despite updating to the next versions, I have this error all the time :( When can I expect to repair it?

Toufiq - Staff

More than a month ago #Permalink
I have a Creative Contact Form module. The previous version worked fine. After uploading a new Page Builder 3 module does not appear on the page. There is only space left.


Hi, Please check earlier version 3.0.1. Thanks


After the update is still the same

In version 2.5.4 worked well


Unfortunately, despite updating to the next versions, I have this error all the time :( When can I expect to repair it?


Hi, Please share your site url. Thanks

Jon

More than a month ago #Permalink
Hello,

I have the same problem as everyone else here after updating.

Hello !
I just installed SP Page builder 3 on my joomla website
I had previously the previous version.
The pages appear on admin, and even on frontend editor.
But when I open the pages on the website (or on page preview), there's an empty space instead of the sp-page.
Any clues ?
Thanks in advance !


After going through the Thread I dont see an resolution to the issue other than pass on log in credentials.

I have tried clearing Cache / Expired Cache and browser cache as well and reinstalled 3.03 several times.
Tried Downgrading to 2.5.4 and it completely broke the site.
I am also using Helix3 template


Also not sure if it is related but my site link buttons including main menu does not work while Editing from the Front end on the page. When I log out of the front end - I can then navigate again. Very strange issues.

site url: https://friendsvinp.org

Jon

More than a month ago #Permalink
OK quick fix for me incase anyone else is reading this.

Find the SPPagebuilder folder within your template. Go to Add-ons.

Delete the particular Add-on - (ie. in my case it was "call-to-action";) you are having issues with and if should fix the problem. Hope this helps!

thanks everyone!

Nikodem

More than a month ago #Permalink
I have a Creative Contact Form module. The previous version worked fine. After uploading a new Page Builder 3 module does not appear on the page. There is only space left.


Hi, Please check earlier version 3.0.1. Thanks


After the update is still the same

In version 2.5.4 worked well


Unfortunately, despite updating to the next versions, I have this error all the time :( When can I expect to repair it?


Hi, Please share your site url. Thanks


https://fotografnawesele.art/kontakt

linksoluciones

More than a month ago #Permalink
Hello, I recently update to joomla 3.8.2 / sp pagebulder 3.0.2 / JCE 2.6..21

i didn't notice after update but i just realize the menu links urls to pagebuilder pages (inside articles and modules) now adds the page id and page title to urls...

example:

before update: (menu links urls inside menus still work this way)
menu link: index.php?option=com_sppagebuilder&view=page&id=113

url: http://www.linksoluciones.com/store/soluciones/modulos-gestion/link-istock


after update:
menu link: index.php?option=com_sppagebuilder&view=page&id=113

url: http://www.linksoluciones.com/store/soluciones/modulos-gestion/link-istock/113-6-0-7-istock

("113" is the page id and "6.0.7 istock" the page title)

more info:
-this just happens to menu links urls inside articles / modules / carousels / etc...
-menu links urls inside menus works fine.
-I use this kind of links inside articles and modules with jce... (because is really easy to do and if I change content structure the links won't break)
-if I remove ( &view=page ) from link, it works without adding page id and title
-i'm still using legacy url routing
-web is running on windows iis server (web.config)

now i have different urls for same content which is bad for SEO (the menu links inside menus & menu links inside articles/modules/carousels..)

What can i do?
there's any solution to change the way it works now or should i remove manually &view=page from every menu link?
maybe web.config rule?

michael

More than a month ago #Permalink
I also have these problems with differnet URLS.

a link to a page from the menu is xyz.hml
a link from a module to that page is xyz/9-xyz.html (9 is the ID of that pagebuilder page)!

Toufiq - Staff

More than a month ago #Permalink
OK quick fix for me incase anyone else is reading this.

Find the SPPagebuilder folder within your template. Go to Add-ons.

Delete the particular Add-on - (ie. in my case it was "call-to-action";) you are having issues with and if should fix the problem. Hope this helps!

thanks everyone!


Hi, Call to action remove the latest version. But, if you have this addon in the previous version, then it will work. Thanks

Toufiq - Staff

More than a month ago #Permalink
I have a Creative Contact Form module. The previous version worked fine. After uploading a new Page Builder 3 module does not appear on the page. There is only space left.


Hi, Please check earlier version 3.0.1. Thanks


After the update is still the same

In version 2.5.4 worked well


Unfortunately, despite updating to the next versions, I have this error all the time :( When can I expect to repair it?


Hi, Please share your site url. Thanks


https://fotografnawesele.art/kontakt


Hi, Send me the administrator access via pm. Let me check, please. Thanks

Soren Malchow

More than a month ago #Permalink
Have also problem with SP PB3 - see attackted file. Think it is something about the upgrade - http://www.skilteboxen.dk,

Attachments (1)

  • cover.jpg
    cover.jpg 104.1 KB

Ricardo

More than a month ago #Permalink
Hello, after the continuous update to receive emails (even 10/15 a day) with messages like this:


Error Type: exception 'Exception' with message 'View not found [name, type, prefix]: page, feed, sppagebuilderView' in /http://mysite.com/libraries/src/MVC/Controller/BaseController.php:847


I do not know how to solve .... some ideas?

Toufiq - Staff

More than a month ago #Permalink
I also have these problems with differnet URLS.

a link to a page from the menu is xyz.hml
a link from a module to that page is xyz/9-xyz.html (9 is the ID of that pagebuilder page)!


Hi,

Yes, there has a problem. I have forward it to our developer team. We will fix it as soon as possible.

-Thanks

Toufiq - Staff

More than a month ago #Permalink
I have a Creative Contact Form module. The previous version worked fine. After uploading a new Page Builder 3 module does not appear on the page. There is only space left.


Hi, Please check now. There were CSS and JS compressed enable. Now its turn of from template manager. Thanks

Variatio Delectat

More than a month ago #Permalink
Hi,

I have the same problem with the modal pop up when using SPPB 3.0 in articles. So I downgraded to 2.5.4 again and it's working fine.

I hope you'll get the solution soon ;-)

Thank you!


Unfortunately we will have to downgrade to 2.5.4 too due to some non-working addons, any hint how to manage that? Thank you in advance!

Ricardo

More than a month ago #Permalink
Hello, after the continuous update to receive emails (even 10/15 a day) with messages like this:


Error Type: exception 'Exception' with message 'View not found [name, type, prefix]: page, feed, sppagebuilderView' in /http://mysite.com/libraries/src/MVC/Controller/BaseController.php:847


I do not know how to solve .... some ideas?


Do you have any ideas?

Toufiq - Staff

More than a month ago #Permalink
Hello, after the continuous update to receive emails (even 10/15 a day) with messages like this:


Error Type: exception 'Exception' with message 'View not found [name, type, prefix]: page, feed, sppagebuilderView' in /http://mysite.com/libraries/src/MVC/Controller/BaseController.php:847


I do not know how to solve .... some ideas?


Do you have any ideas?


Hi, Can you send me the Joomla Administrator access via pm? Thanks

rramon

More than a month ago #Permalink
Big problem when publish an article in right and left position in helix with last version on builder..don´t appear the modules publish in this position.

Big bug..

Thanks

Variatio Delectat

More than a month ago #Permalink
Hell yes, this version is buggy. Not even the Helix addons work.

rramon

More than a month ago #Permalink
It´s possible install other version earlier and delete the last version?. I have more work do and i can restore backup...

Thanks

Variatio Delectat

More than a month ago #Permalink
The JS guys suggest indeed to get back to the older version (2.5.4), however not a single hint how to do that, unfortunately..

Nayem Majhar - Staff

More than a month ago #Permalink
Hell yes, this version is buggy. Not even the Helix add-ons work.


SPPB 3.0.4 is almost bug free and Helix add-ons work with SPPB. You need to update helix3 template to latest version. Latest version of helix3 template is fully compatible with SPPB 3.

Thanks

Nayem Majhar - Staff

More than a month ago #Permalink
Big problem when publish an article in right and left position in helix with last version on builder..don´t appear the modules publish in this position.

Big bug..

Thanks


Hi rramon,

Please don't skip bugs when you found on a production website. You can hide them for awhile but it should be fixed for better performance, future compatible and update.

So, you can reproduce this bug in different places. Like copy the site and add that copy in a subdomain then send us admin access to check. I think it will the best way to help you in this situation.

Thank You.

Variatio Delectat

More than a month ago #Permalink
Hell yes, this version is buggy. Not even the Helix add-ons work.


SPPB 3.0.4 is almost bug free and Helix add-ons work with SPPB. You need to update helix3 template to latest version. Latest version of helix3 template is fully compatible with SPPB 3.

Thanks


We downloaded and installed the latest Helix3 template, unfortunately it still is buggy. When you insert the Helix addon "Testimonials" the HTML code says "repetable_item" whilst it is supposed to say "repeatable_item". Would you therefore please correct that asap, thank you.

Variatio Delectat

More than a month ago #Permalink
Knock knock, one week later and just plain nothing?

ImTheBigE

More than a month ago #Permalink
Your link to download SP Building is broken

https://www.joomshaper.com/downloads/extension/sp-page-builder-3-pro/download/1-sp-page-builder-3-pro-rc

Please fix so I can download.

Toufiq - Staff

More than a month ago #Permalink
Your link to download SP Building is broken

https://www.joomshaper.com/downloads/extension/sp-page-builder-3-pro/download/1-sp-page-builder-3-pro-rc

Please fix so I can download.


Hi there, RC version is not available for the download. Besides, If you need the SP Page Builder then please subscribe the SP Page Builder license. Thanks

Terbo

More than a month ago #Permalink
Hey Guys,
I was having issues with editing the addon, What I did to make it work is to login into Joomla admin section and set your default editor to "Editor - none"

I am using PB 3.0 and Joomla 3.8.3. After upgrading from 2.54 I started having these issues. Reading through this log I could not find an answer, then I tried it, and it works now.

Logon to Joomla Admin with your Super Admin
Go to the following menus:

System > Global Configuration > go to the site settings tab > Change your default editor to "Editor - none".

I hope this helps.

Variatio Delectat

More than a month ago #Permalink
Hey Guys,
I was having issues with editing the addon, What I did to make it work is to login into Joomla admin section and set your default editor to "Editor - none"

I am using PB 3.0 and Joomla 3.8.3. After upgrading from 2.54 I started having these issues. Reading through this log I could not find an answer, then I tried it, and it works now.

Logon to Joomla Admin with your Super Admin
Go to the following menus:

System > Global Configuration > go to the site settings tab > Change your default editor to "Editor - none".

I hope this helps.


BTDT, unfortunately no luck. However it was undoubtedly worth a try, so many thanks for sharing! We definitely should have stayed with 2.54. :-(

rayinnyc

More than a month ago #Permalink
Hey Guys,
I was having issues with editing the addon, What I did to make it work is to login into Joomla admin section and set your default editor to "Editor - none"

I am using PB 3.0 and Joomla 3.8.3. After upgrading from 2.54 I started having these issues. Reading through this log I could not find an answer, then I tried it, and it works now.

Logon to Joomla Admin with your Super Admin
Go to the following menus:

System > Global Configuration > go to the site settings tab > Change your default editor to "Editor - none".

I hope this helps.


BTDT, unfortunately no luck. However it was undoubtedly worth a try, so many thanks for sharing! We definitely should have stayed with 2.54. :-(


I bought PB 3 pro version only to have to go back to using 2.54 lite version! Any link to 2.54 pro version since i paid for pro version? Till the bugs are worked out

Toufiq - Staff

More than a month ago #Permalink
Hey Guys,
I was having issues with editing the addon, What I did to make it work is to login into Joomla admin section and set your default editor to "Editor - none"

I am using PB 3.0 and Joomla 3.8.3. After upgrading from 2.54 I started having these issues. Reading through this log I could not find an answer, then I tried it, and it works now.

Logon to Joomla Admin with your Super Admin
Go to the following menus:

System > Global Configuration > go to the site settings tab > Change your default editor to "Editor - none".

I hope this helps.


BTDT, unfortunately no luck. However it was undoubtedly worth a try, so many thanks for sharing! We definitely should have stayed with 2.54. :-(


I bought PB 3 pro version only to have to go back to using 2.54 lite version! Any link to 2.54 pro version since i paid for pro version? Till the bugs are worked out


Hi, Yes you can rollback. Download area. Please keep the backup to install the new version or rollback.

https://www.joomshaper.com/downloads/extension/sp-page-builder-pro

-Thanks

DCS

More than a month ago #Permalink
Hello!

Since updating I got the following issue:

When I use the Accordeon in the SP Page Builder Module and try to edit or add "Text Block", "Image Content" or "Text Box" the following window appears [attachment]011.jpg[/attachment] and I can't edit or enter any text.

Please, how can I solve this problem?

Attachments (1)

  • erro.page.builder.jpg
    erro.page.builder.jpg 106 KB

DCS

More than a month ago #Permalink
Hi folks,

Waiting is over!!! SP Page Builder 3 has released. We believe that SP Page Builder 3 will change the experience of website building. We work for a long time to make sure SP Page Builder 3 is almost compatible with the previous version. Now it's time upgrade the site to SP Page Builder 3 but before doing that please confirm requirements.

System Requirement:
1. PHP 5.6 or PHP 7.0.x
2. Remember PHP provides full 64-bit support.

Update Process:
1. Full Backup your site including Database
2. Delete Joomla Cache and Browser Cache
3. Now update to SP Page Builder 3.
4.Delete Joomla Cache and Browser Cache
5. If any bad thing happens, don't worry. We are here to help you. Just open a forum question with your problem. We will help you.

Thank You
JoomShaper team

Toufiq - Staff

More than a month ago #Permalink
Hello!

Since updating I got the following issue:

When I use the Accordeon in the SP Page Builder Module and try to edit or add "Text Block", "Image Content" or "Text Box" the following window appears [attachment]011.jpg[/attachment] and I can't edit or enter any text.

Please, how can I solve this problem?


Hi, Please send me your Joomla administrator access via pm. Thanks

Silvestar

More than a month ago #Permalink
I have followed your steps but still, SP PAGE BUILDER does not work in articles.
When I press edit addon it just shows blank screen.
Don't know for pages, as I haven't created any new.

Toufiq - Staff

More than a month ago #Permalink
I have followed your steps but still, SP PAGE BUILDER does not work in articles.
When I press edit addon it just shows blank screen.
Don't know for pages, as I haven't created any new.


Hi, Does it occur all addon? Please let me know. Thanks

Abogadosymas

More than a month ago #Permalink
We also have problems since we installed Page Builder 3, when I try to modify the appearance of a component, I ignore it. The blanks do not show them, the background image either, I can not change the color ...

I have all the pages unstructured, they have lost the style. The titles that were colored are now black, the images come together

We have already made several inquiries and they do not give me solution, we have the PRO version.
We need you to help us. The CSS works correctly if we write it from us from Joola, the problem is in Page Builder, not even load your templates correctly

Silvestar

More than a month ago #Permalink
I have followed your steps but still, SP PAGE BUILDER does not work in articles.
When I press edit addon it just shows blank screen.
Don't know for pages, as I haven't created any new.


Hi, Does it occur all addon? Please let me know. Thanks


No, not all, just text and testimonials iz seems.

Silvestar

More than a month ago #Permalink
I have followed your steps but still, SP PAGE BUILDER does not work in articles.
When I press edit addon it just shows blank screen.
Don't know for pages, as I haven't created any new.


Hi, Does it occur all addon? Please let me know. Thanks


No, not all, just text and testimonials iz seems.


Any idea? I cant do anthing.

Lama Roscu

More than a month ago #Permalink
Thank you, works just perfect !!!!
Best regards,
Amaël


Hi, You are most welcome & Thanks



I have the same problem. I updated from SPB PRO 1.08 to SPB PRO 3.1.3 and now ; I use Restaurant template.
Now the pages appear on admin, and even on frontend editor.
But when I open the pages on the website (or on page preview), there's an empty space. Only the menu and the footer are ok

Nayem Majhar - Staff

More than a month ago #Permalink
Thank you, works just perfect !!!!
Best regards,
Amaël


Hi, You are most welcome & Thanks



I have the same problem. I updated from SPB PRO 1.08 to SPB PRO 3.1.3 and now ; I use Restaurant template.
Now the pages appear on admin, and even on frontend editor.
But when I open the pages on the website (or on page preview), there's an empty space. Only the menu and the footer are ok


Please PM me your site admin access and ftp access. Then I will check and let you know. Thanks

Jon

More than a month ago #Permalink
Just updated from 3.1.2 to 3.1.3

Again issues with a few Add-ons losing their formatting. They display correctly in Front End Editor view and were working fine in 3.1.3

This using Helix 3. I remember I had this issue with another Helix 3 site and I deleted the Add-ons in the Templet folder but that does not seem to be working for me with this issue.

Thanks in advance.

EDIT: nevermind. figured out the issue somehow settings got switched in update with loading default CSS file in SPBuilder settings.

Nayem Majhar - Staff

More than a month ago #Permalink
Just updated from 3.1.2 to 3.1.3

Again issues with a few Add-ons losing their formatting. They display correctly in Front End Editor view and were working fine in 3.1.3

This using Helix 3. I remember I had this issue with another Helix 3 site and I deleted the Add-ons in the Templet folder but that does not seem to be working for me with this issue.

Thanks in advance.

EDIT: nevermind. figured out the issue somehow settings got switched in update with loading default CSS file in SPBuilder settings.


No problem dude. If you face issues next time, just let us know. We are here to help you.

Thanks
Deleting joomla cache did not resolve the issue the first 3 times i tried the install :D - updating to 3.0 Pro...
This time I did the following...
Clear the cache and expired cache
logged out of the admin. closed all instances of the site and admin...
opened the sites admin in chrome incognito (did not have the site open just the admin)
Checked to make sure cache and expired cache were clear ..
then reinstalled 3.0 pro
3.0 pro now working..
........................
I will look at the modal popup issue again tomorrow as it is still not working ... if needed I will submit a new support message for it when I start work again tomorrow.


Awesome stuff buddy. Thanks


That did not work for me. Maybe I should try a fourth time? :-/

Nayem Majhar - Staff

3 weeks ago #Permalink
Ralph-Uwe Scherer Please add the problem here. We will try to solve the issues. Thanks
Ralph-Uwe Scherer Please add the problem here. We will try to solve the issues. Thanks


I already Pm’d Super Admin details to PAUL and Toufiq.

Page builder pages are not editable. Blank screens abound. Using Ares Murphy template. Also just now noticed that Global configuration file is now uneditable. Fixed database and cleared cache. Global config became editable again for one time only. Very strange.

Upon further audits of my web space, I discovered some code in my htaccess file that was causing the issue. As soon as I removed the code everything began working as expected. I do use Admin Tools so perhaps a setting they use is too strict for Pagebuilder?

Anyway, you can take my complaint off the list for now. :-)

Thanks for a terrific product, over all.

Toufiq - Staff

3 weeks ago #Permalink
Ralph-Uwe Scherer Please add the problem here. We will try to solve the issues. Thanks


I already Pm’d Super Admin details to PAUL and Toufiq.

Page builder pages are not editable. Blank screens abound. Using Ares Murphy template. Also just now noticed that Global configuration file is now uneditable. Fixed database and cleared cache. Global config became editable again for one time only. Very strange.

Upon further audits of my web space, I discovered some code in my htaccess file that was causing the issue. As soon as I removed the code everything began working as expected. I do use Admin Tools so perhaps a setting they use is too strict for Pagebuilder?

Anyway, you can take my complaint off the list for now. :-)

Thanks for a terrific product, over all.


Hi, I have replied your pm. Thanks


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Leaderboard (30 days)

Paul Frankowski

Paul Frankowski

Total Accepted Answers: 135
Sifat

Sifat

Total Accepted Answers: 132
Toufiq

Toufiq

Total Accepted Answers: 44
Rifat Wahid Alif

Rifat Wahid Alif

Total Accepted Answers: 7
D

David2376

Total Accepted Answers: 3

100+

Templates

200,000+

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us