Support Forums

Support Online : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

back end admin interface>template options disappears with just the website displaying

Featured Lock Resolved Issue
Seems template has issues after last framework and template update when logging into the backend to modify the template attributes, the admin interface>Templater Options the template option sidebar disappears within just a few seconds just displaying the website, with no ability to edit template settings.

Attachments (2)

  • helix_backend.png
    helix_backend.png 754.3 KB
  • helix_backend after a few seconds.png
    helix_backend after a few seconds.png 731.7 KB

16 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
there is no sidebar here

h3.jpg

Attachments (1)

  • h3.jpg
    h3.jpg 69.6 KB

Peter Atkin

More than a month ago #Permalink
I have updated the main question with pictures.

Paul Frankowski - Staff

More than a month ago #Permalink
Thanks,
but this is Helix Ultimate, so I don't understand why you have chosen Helix3 forum category?

Paul Frankowski - Staff

More than a month ago #Permalink
Hmm.
so far you're the first person which this issue.
Have you checked on at least two browsers?

Peter Atkin

More than a month ago #Permalink
Yes the first thing I did, firefox and chrome behave the same.

Paul Frankowski - Staff

More than a month ago #Permalink
HU 1.1.1 ?

For last days also hours I used on my site without any freeze.

Maybe there is a JS conflict with one of the modules ?
Disable one by one and check.

Peter Atkin

More than a month ago #Permalink
Possible for a clue, it used to work before the updates, what type of module would conflict, after all your the ones that made this so you be in a better position to know where to look.

Paul Frankowski - Staff

More than a month ago #Permalink
Module which is not from Joomshaper or not from Joomla core and it's displayed on homepage

Peter Atkin

More than a month ago #Permalink
Hello OK I have disabled all the module/components related to the first page and also the sef404 as well as admin tools, no change :(

I really need some help here, how much would it cost for someone to look at this,

it worked before the framework update, now does not and I cannot find the reason for this.

Peter Atkin

More than a month ago #Permalink
Possible to tell me where the social variables are kept I can just edit the file old style with a text editor.

Paul Frankowski - Staff

More than a month ago #Permalink
Peter
1) With Helix Ulitiame 1.0.5 was all OK?
2) Can you send me access to your Joomla to check?
3) What is "social variables"? Social Icon or Social Share Icons?
In HU 1.1.1 Social Share icons can be disabled from Blog tab.
share.png

Attachments (1)

  • share.png
    share.png 11.4 KB

Peter Atkin

More than a month ago #Permalink
Hi Paul, The file location, not the GUI as the GUI no longer accessible! which is what this thread is about.

Peter Atkin

More than a month ago #Permalink
Peter
1) With Helix Ulitiame 1.0.5 was all OK?
2) Can you send me access to your Joomla to check?
3) What is "social variables"? Social Icon or Social Share Icons?
In HU 1.1.1 Social Share icons can be disabled from Blog tab.
[attachment]share.png[/attachment]


1) yes previously it worked

Paul Frankowski - Staff

More than a month ago #Permalink
In that case, install older 1.0.5 and wait for the next update, I don't have any duct tape solution for you now :(

Paul Frankowski - Staff

More than a month ago #Permalink
Social Share code was/is here
templates\shaper_helixultimate\html\layouts\joomla\content\social_share.php

Peter Atkin

More than a month ago #Permalink
Will do, sorry just seen they been a bit busy and could not get back to you,


There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Sifat

Sifat

Total Accepted Answers: 119
Paul Frankowski

Paul Frankowski

Total Accepted Answers: 108
Toufiq

Toufiq

Total Accepted Answers: 89
Kamruzzaman Alam

Kamruzzaman Alam

Total Accepted Answers: 3
FUTURECLIENT

FUTURECLIENT

Total Accepted Answers: 2

115

Templates

296064

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us