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Back-end page editing page blank

Featured Lock Resolved Bug
Hi Joomshapers,

Alright, the issue I have is that in Google Chrome/FIreFox/Opera, certain pages are blank. But when I open them in Edge it works fine. Why is this? I'd like to have this fixed as I don't work with Edge.

See video: https://joeyschroder-clickhere.tinytake.com/tt/NDA2ODcyOF8xMjUwOTgwMA
First browser you see is Edge, second one is Chrome.

Thanks in advance.

4 Answers

Rashida Rahman - Staff

More than a month ago #Permalink
Hi,
Have you cleared your Joomla and browser cache deeply, please?
Sometimes it is caused by an extension of the browser(Not loading a script)
Please check with incognito in this case.

If the problem persists please give me your site URL.

You may check the following document as well:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#documentation-heading-4_16

Best Regards

PJ131

More than a month ago #Permalink
Hi Rashida,

I've tried clearing cache, and incognito mode but neither one works. Funny thing is, I open it in Edge to export the page. Once I import it again onto a new page, the issue shows again, seems like there is something in the page builder itself that bugs out.

I checked the documentation for the page builder but everything is up to par.

If you wish to see the back-end I can set you the login credentials. Keep in mind this is a production website. I can't go an experiment in there. If requested I can set up a back-up in a test environment.

PJ

PJ131

More than a month ago #Permalink
Bump

Rashida Rahman - Staff

More than a month ago #Permalink
Hi,
You may send an akeeba backup to me!

Best Regards


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