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background video not showing on mobile

Featured Lock Resolved Bug
I am using slideshow full width and a video as background to capture the whole FrontPage. But now it seems that once i look up on it on a mobile Phone. It Displays nothing. Please repsond with a useful answer.

Sincerly yours,


Team Cee-platform,

16 Answers

Alex Smirnov

More than a month ago #Permalink
Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex

kabashi

More than a month ago #Permalink
This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.

kabashi

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.

Alex Smirnov

More than a month ago #Permalink
Hi there,

Sorry but you seem to have confused Joomshaper support team with your own inhouse web-design/web-development team. We do provide you support for our products but we don't provide you support for your built on our products design/development jobs. Those jobs, including creating backups and testing, are your own responsibility.

Once again, I suggest you install our Qubic quick start pack in its own database and its own sub-folder and check if your video will get displayed on mobile devices. Let me know how it goes.

Regards,

Alex

Toufiq - Staff

More than a month ago #Permalink
Hi,

First of all i am sorry. Because video background are not supported in mobile device. We will try to add this feature in next version.

-Thanks

Igor

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.

Toufiq - Staff

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks

Igor

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.

Toufiq - Staff

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.


Hi there,

Thanks for your reply. Please use the MP4 video instead of the Youtube video.

http://prntscr.com/n5sfi9

-Thanks

Igor

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.


Hi there,

Thanks for your reply. Please use the MP4 video instead of the Youtube video.

http://prntscr.com/n5sfi9

-Thanks


Ok, i try. Is there a limit of mp4 file size? Because over Page Builder i get the message that the file is too large, then i uploaded it over FTP, but in SP nothing shows.

Igor

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.


Hi there,

Thanks for your reply. Please use the MP4 video instead of the Youtube video.

http://prntscr.com/n5sfi9

-Thanks


Ok, i try. Is there a limit of mp4 file size? Because over Page Builder i get the message that the file is too large, then i uploaded it over FTP, but in SP nothing shows.


Ok, now it works, i change limit in media options. Thank for your help.

Toufiq - Staff

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.


Hi there,

Thanks for your reply. Please use the MP4 video instead of the Youtube video.

http://prntscr.com/n5sfi9

-Thanks


Ok, i try. Is there a limit of mp4 file size? Because over Page Builder i get the message that the file is too large, then i uploaded it over FTP, but in SP nothing shows.


Ok, now it works, i change limit in media options. Thank for your help.


Hi there, You are most welcome & Thanks

Igor

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.


Hi there,

Thanks for your reply. Please use the MP4 video instead of the Youtube video.

http://prntscr.com/n5sfi9

-Thanks


Ok, i try. Is there a limit of mp4 file size? Because over Page Builder i get the message that the file is too large, then i uploaded it over FTP, but in SP nothing shows.


Ok, now it works, i change limit in media options. Thank for your help.


Hi there, You are most welcome & Thanks


Hallo.
I have one more problem. I uploade mp4 file, but i see now, that the video won't autoplay on mobiles. I must touch the screen and then the video start playing. What i missed?

Toufiq - Staff

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.


Hi there,

Thanks for your reply. Please use the MP4 video instead of the Youtube video.

http://prntscr.com/n5sfi9

-Thanks


Ok, i try. Is there a limit of mp4 file size? Because over Page Builder i get the message that the file is too large, then i uploaded it over FTP, but in SP nothing shows.


Ok, now it works, i change limit in media options. Thank for your help.


Hi there, You are most welcome & Thanks


Hallo.
I have one more problem. I uploade mp4 file, but i see now, that the video won't autoplay on mobiles. I must touch the screen and then the video start playing. What i missed?


Hi there,

Thanks for your reply. Please download an mp4 video from this URL and check, please. And let me know.

https://sample-videos.com/

-Thanks

Igor

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.


Hi there,

Thanks for your reply. Please use the MP4 video instead of the Youtube video.

http://prntscr.com/n5sfi9

-Thanks


Ok, i try. Is there a limit of mp4 file size? Because over Page Builder i get the message that the file is too large, then i uploaded it over FTP, but in SP nothing shows.


Ok, now it works, i change limit in media options. Thank for your help.


Hi there, You are most welcome & Thanks


Hallo.
I have one more problem. I uploade mp4 file, but i see now, that the video won't autoplay on mobiles. I must touch the screen and then the video start playing. What i missed?


Hi there,

Thanks for your reply. Please download an mp4 video from this URL and check, please. And let me know.

https://sample-videos.com/

-Thanks

It is the same. I upload the sample video and is teh same thing. On mobiles must touch the screen that video plays.

Toufiq - Staff

More than a month ago #Permalink
Alex Smirnov wrote:

Hi there,

Please create a new database, a new sub-folder and install our Qubic quick start pack into these new database and new sub-folder. Then simply study out of the box settings of this demo site and mimic it for your own.

Regards,

Alex


This is a very un-usefull answer?!
Please take us seriously and suggest real step by step instructions to solve these issues!

http://new.cee-platform.com/ this is the webpage,
Plese check on your Smartphone en study what happens with the code and inform us how we can solve it.


How are you resolve this, that the video plays on mobile devices?

Thank you for help.


Hi there, Already it has been fixed. Please check & let us know. Thanks


Hallo.

I have the template Kidzy and the new version of Page Builder, but on mobile devices the video background not working. My page is temporaly uploaded on http://pcmobil.si/vevericka . On desktop is all fine.

I have read that is problem with this on mobiles and i don't know if that is works or not. I see that on page of kabashi works, on my page won't.


Hi there,

Thanks for your reply. Please use the MP4 video instead of the Youtube video.

http://prntscr.com/n5sfi9

-Thanks


Ok, i try. Is there a limit of mp4 file size? Because over Page Builder i get the message that the file is too large, then i uploaded it over FTP, but in SP nothing shows.


Ok, now it works, i change limit in media options. Thank for your help.


Hi there, You are most welcome & Thanks


Hallo.
I have one more problem. I uploade mp4 file, but i see now, that the video won't autoplay on mobiles. I must touch the screen and then the video start playing. What i missed?


Hi there,

Thanks for your reply. Please download an mp4 video from this URL and check, please. And let me know.

https://sample-videos.com/

-Thanks

It is the same. I upload the sample video and is teh same thing. On mobiles must touch the screen that video plays.


Hi there,

Please send me the Joomla administrator access via PM.

Note: Please update your page builder license.

Thanks


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