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Can not edit anything on the page

Featured Lock Resolved Issue
HI,

I am using the latest version, Joomla 3.9 and php 7.1.
When I click on any of the edit icons or actions nothing works. I attached screenshots. Screen spb1 is happening after I click on any action icons.

Thanks,
P

Attachments (2)

  • spb2.PNG
    spb2.PNG 55.5 KB
  • spb1.PNG
    spb1.PNG 13.8 KB

17 Answers

Toufiq - Staff

3 weeks ago #Permalink
Hi there,

Could you send me the Joomla administrator access via PM? And let me know from when starts this problem.

-Thanks
Hi
it was version 2.x. then I updated it to 3.x and then I updated it to the latest

Toufiq - Staff

3 weeks ago #Permalink
Hi there,

Thanks for your reply. Please follow the instructions.

Go to this location
templates/your_template/sppagebuilder/

Rename this folder sppagebuilder to oldsppagebuilder

Then try to check your editing issue.

-Thanks
HI

I do not have such a folder under my template folder

Thanks,
P
Here is s screenshot from my template folder I use under \templates\my template

Attachments (1)

  • Capture.PNG
    Capture.PNG 45.8 KB

Toufiq - Staff

2 weeks ago #Permalink
Hi there, Could you send me the Joomla administrator access via PM? Thanks
Hi,
Unfortunately is not open to the public
Can we set a time and i can give you access via teamviewer and remote desktop
thanks

Toufiq - Staff

2 weeks ago #Permalink
Hi there,

This is our office time. Let me know your flexible time.

Mon - Fri / 10am - 6pm (GMT +6)

-Thanks

pdimitro

One week ago #Permalink
Hi,
Do you have other suggestions? It looks like it is hard to get together at the same time. Even I contacted the chat in your working hours but nobody answer.

Ok so I do not have a location:

templates/your_template/sppagebuilder/

Thanks,
P

Toufiq - Staff

One week ago #Permalink
Hi there, Could you send me the Joomla administrator access via PM? Thanks

pdimitro

One week ago #Permalink
I can't it is not open to the public. The only way is with TeamViewer but it is hard to get at the same time.
Could you tell me what to look for?

Even 10 pm my time when is 10 am your time nobody from you is online I tried a few times.

Thanks

pdimitro

One week ago #Permalink
Hi
I am here.
It is 10 mins after 10am your time and nobody is here. Even I am trying your chat only your bot response. Where is the support!!!

Toufiq - Staff

One week ago #Permalink
Hi
I am here.
It is 10 mins after 10am your time and nobody is here. Even I am trying your chat only your bot response. Where is the support!!!


Hi there, Are you there? Please let me know. Thanks

pdimitro

One week ago #Permalink
HI
I am not I stayed late a few times. till 10.45 am your time which is really late my time and nobody was here.So do not put support 10am your time guys when nobody answer.

Toufiq - Staff

One week ago #Permalink
Hi there, Are you there? Thanks

pdimitro

One week ago #Permalink
Hi,

I am doing some testing
I downloaded your latest 3.3.7 version. I think in other browser works. I was using internet explorer 11 were it doesn't work

I'll update you

Toufiq - Staff

One week ago #Permalink
Hi,

I am doing some testing
I downloaded your latest 3.3.7 version. I think in other browser works. I was using internet explorer 11 were it doesn't work

I'll update you


Hi there, Thanks for your reply. We are sorry to say that, IE doesn't support the front end editing. Thanks


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