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Can not import pre made Layout

Featured Lock Resolved Issue
Hi
i checked the help for this problem - but i can not import layouts. The circle in the button "import" still is rotating.
Joomla and PageBuilder are newest.
PHP 7.2 / allow_url_fopen = On

maybe you can help me?
Regards Roli

Attachments (1)

  • Unbenannt.PNG
    Unbenannt.PNG 32.4 KB

16 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. From where did you try to check? From front end or backend? Could you send me the Joomla administrator access via PM?

-Thanks

Geiger Roland

More than a month ago #Permalink
Hi

Thanks, i checked it in the Backend of joomla.
Are you from Joomshaper? (because Login - i ask....)
Roli

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Yes, I am from the JoomShaper.

https://www.joomshaper.com/meet-the-team

-Thanks

Geiger Roland

More than a month ago #Permalink
ok thank you, i will send you the informations you need by PM

Toufiq - Staff

More than a month ago #Permalink
Hi there,

First of all, sorry for the inconvenience. I have checked by this way.

1. Using my license key and logged in the first back end and then I have logged in from the front end
2. Then I have tried to check the loading page template, section and it works. But, your license displayed invalid license key

Please contact our [email protected]

-Thanks

Kamruzzaman Alam - Staff

More than a month ago #Permalink
Hey Geiger!

Please clear your Joomla and Browser cache. And input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key here) -> Save and Close. Try again and let me know whether it works for you or not.

N.B: Your License Key is located in your Dashboard.

Geiger Roland

More than a month ago #Permalink
Hi
now i did clear cache, add my own key. (Devloper)
not possible to import styels
not possible to update

Regards Roli

Kamruzzaman Alam - Staff

More than a month ago #Permalink
Please install SP Page Builder Pro manually by login to your administrator, and go to your Extensions menu -> Manage -> Install. You will have options to drag your file, or even browse for it.

Geiger Roland

More than a month ago #Permalink
sure, i dit it, but still not can import layouts

Kamruzzaman Alam - Staff

More than a month ago #Permalink
Can you please PM your administrative access along with Joomshaper access?

Geiger Roland

More than a month ago #Permalink
done

Kamruzzaman Alam - Staff

More than a month ago #Permalink
Hey Geiger, I have checked the site with your email and license key and it's perfectly working. Can you please check again and let me know if everything is alright?

Geiger Roland

More than a month ago #Permalink
yes - now it works. Thank you - great support

Kamruzzaman Alam - Staff

More than a month ago #Permalink
It's always a pleasure to serve my customer and that's a guarantee! :D

Conrad

More than a month ago #Permalink
I have the same problem. When try to import Pre Made "Organic" Template it says: Invalid Key. Pls help.
Thank you,
Conrad

Attachments (1)

  • Bildschirmfoto 2019-07-28 um 16.41.04.jpg
    Bildschirmfoto 2019-07-28 um 16.41.04.jpg 44.2 KB

Toufiq - Staff

More than a month ago #Permalink
I have the same problem. When try to import Pre Made "Organic" Template it says: Invalid Key. Pls help.
Thank you,
Conrad


Hi there,

Thanks for your reply & sorry for the inconvenience. Please make sure that you have inserted your email and license key.

Thanks


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