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Can not login to backend administrator

Featured Lock Resolved Issue
After I install Helix3 I could not login as administrator in the backend. It is a continous loop where it says "Username and password do not match or you do not have an account yet." How can I resolve this issue?


2 Answers

Toufiq - Staff

More than a month ago #Permalink

Thanks for your query. Please follow the below instruction.

1. Login your hosting panel
2. Go to phpmyadmin
3. Click over your database name
4. Find out user table
5. Edit your user name
6. Set new password & chose MD5

Please check screenshot


Attachments (1)

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Dilruba Tariq

More than a month ago #Permalink

Please share your cpanel access in PM. Thank you!

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