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Can not login to backend administrator

Featured Lock Resolved Issue
Hi,
After I install Helix3 I could not login as administrator in the backend. It is a continous loop where it says "Username and password do not match or you do not have an account yet." How can I resolve this issue?

Regards,
Mihnea

2 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi,

Thanks for your query. Please follow the below instruction.

1. Login your hosting panel
2. Go to phpmyadmin
3. Click over your database name
4. Find out user table
5. Edit your user name
6. Set new password & chose MD5

Please check screenshot

-Thanks

Attachments (1)

  • Screenshot.png
    Screenshot.png 110.9 KB

Dilruba Tariq

More than a month ago #Permalink
Hi

Please share your cpanel access in PM. Thank you!


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