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can't change items of wt testimonials

Featured Lock Resolved Issue
After the upgrade we cannot edit the items of the wt testimonials any longer. Page Builder only let us add items, but not edit the ones we already have, which is pretty much disappointing. Any help would be greatly appreciated.

Our homepage: http://www.crowbell.com/index.php/en/ and http://www.crowbell.com/index.php/de/, the issue concerns both the english and the german homepage.

22 Answers

Variatio Delectat

More than a month ago #Permalink
Hi,
please tell me what is "wt testimonials" ?

SP Page Builder Pro 3 doesn't have such addon, we have Testimonials and Testimonials Pro in package only. I am pretty sure that your addon is from template (wt_mambo_pro) developer. So you have to ask him.


Thanks, will do!

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
please tell me what is "wt testimonials" ?

SP Page Builder Pro 3 doesn't have such addon, we have Testimonials and Testimonials Pro in package only. I am pretty sure that your addon is from template (wt_mambo_pro) developer. So you have to ask him.

Attachments (1)

  • 303.png
    303.png 16.3 KB

Paul Frankowski - Staff

More than a month ago #Permalink
I hope you understand that we can support only our software.

Variatio Delectat

More than a month ago #Permalink
Sure, it's always a bit tricky to find out what causes a bug, especially because it just appeared when the Page Builder had been updated.

Variatio Delectat

More than a month ago #Permalink
Unfortunately "your" testimonials do not work as well, apparently there is a bug too. When you insert the addon "Testimonial pro" the HTML code says "repetable_item" whilst I believe it is supposed to say "repeatable_item". Would you therefore please correct that asap, thank you.

Paul Frankowski - Staff

More than a month ago #Permalink
Was our addon overridden in wt_mambo_pro inside template folder?

Variatio Delectat

More than a month ago #Permalink
No, we did nothing at all. "Testimonials" is working fine btw, it's just "Testimonial pro". Unfortunately this is the one we would need.

Paul Frankowski - Staff

More than a month ago #Permalink
Can you explain me this part again
When you insert the addon "Testimonial pro" the HTML code says "repetable_item" whilst I believe it is supposed to say "repeatable_item".


maybe screenshots or/and short video

Variatio Delectat

More than a month ago #Permalink
Can you explain me this part again
When you insert the addon "Testimonial pro" the HTML code says "repetable_item" whilst I believe it is supposed to say "repeatable_item".


maybe screenshots or/and short video


Yes, of course, please see attachment. You see the misspelling of "repeatable"?

Attachments (1)

  • testimonial_pro.PNG
    testimonial_pro.PNG 51.4 KB

Variatio Delectat

More than a month ago #Permalink
Well, we just installed the latest version 3.1, and now the Testimonial Pro addon does not work at all any longer within the front end editor and still has the misspelling bug. Disastrous!

Paul Frankowski - Staff

More than a month ago #Permalink
Thanks for screenshot, now is all clear.
Let me check on my demo.

Paul Frankowski - Staff

More than a month ago #Permalink
I tested all is OK with our addon published inside Page.
You need video evidence, here it's: https://youtu.be/VXoZiM4qkTA

----
Please:
1) Create a new Page (test)
2) add a new addon again with demo text,
and check,

if this will not help > Please use PM and send me access.

Variatio Delectat

More than a month ago #Permalink
This is extremely strange. I did watch the video, however it does not work on our website. I created a new test page as advised, but still the same problem. So yes, I'd appreciate if you could have a closer look, PM comes in an instant.

Variatio Delectat

More than a month ago #Permalink
For whatever reasen the addon always generates the wrong HTML code "repetable_item" instead of "repeatable_item". I have absolutely no idea at all what might cause this bug.

Variatio Delectat

More than a month ago #Permalink
Did you receive your login credentials?

Paul Frankowski - Staff

More than a month ago #Permalink
Sorry for delay Thomas, yes
---
checking...

Paul Frankowski - Staff

More than a month ago #Permalink
Sorry, you gave me normal administrator access :(
no super user, so I am half blind

Variatio Delectat

More than a month ago #Permalink
Sorry for that, you are super user now.

Variatio Delectat

More than a month ago #Permalink
Any idea when you may have a moment to look into it?

Variatio Delectat

More than a month ago #Permalink
Actually we are going to undertake some improvements, so for obvious reasons we have to suspend your access for the time being. Get back to you asap.

Paul Frankowski - Staff

More than a month ago #Permalink
Ok, let me know after.


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