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Can't edit articles getting blank page

Featured Lock Resolved Issue
I cannot edit any article, neither with sp page builder or Joomla. As you understand none of them can be updated.
What's going on?
Any help?
Issue is for all articles in this page: http://autotronica.co.uk/car-tips
Url: http://www.autotronica.co.uk

10 Answers

Rashida Rahman - Staff

3 weeks ago #Permalink
Hi,
Thanks for your query.
Have you installed any extensions/components recently?
If yes then please check by disabling it, if things work for you, the problem might be caused by that.

Here is an informative article on this problem, please see if it can help you.
https://www.collectiveray.com/joomla/joomla-tutorials/joomla-blank-page.html

Best Regards

Andreas

3 weeks ago #Permalink
I have installed norhing. It seems to be an sp page builder or template issue. I see lot of posts about it
Articles cannot be created and edited. Any solution?

Rashida Rahman - Staff

3 weeks ago #Permalink
I have installed norhing. It seems to be an sp page builder or template issue. I see lot of posts about it
Articles cannot be created and edited. Any solution?


Have you enabled all the error logs as suggested here:
https://www.collectiveray.com/joomla/joomla-tutorials/joomla-blank-page.html

Have you seen any error reports?

Regards

Andreas

3 weeks ago #Permalink
Articles are shown properly at the frontend. Problem is at the backend. Any article open with Joomla shows no any text as well as if opened with sp page builder shows the addons, where I can edit image but the Text block cannot be opened and so cannot be edited.
It is obviously an sp page builder issue.
Regarding the link you sent me it says nothing and I strongly believe that is dealing with frontend. My problem is the backend.

Attachments (1)

  • Screenshot_2019-11-16 Articles Edit - Autotronica Motor Services - Administration.png
    Screenshot_2019-11-16 Articles Edit - Autotronica Motor Services - Administration.png 26 KB

Rashida Rahman - Staff

3 weeks ago #Permalink
Hi,
I understand your problem is on the backend.
The problem can happen both on the front end. But even more frustrating if there is an Administrator blank page i.e. on the Joomla backend.

-Quote from that article

Anyways, have you tried to clear your Joomla and browser cache, just to know!
And please try to update your Joomla and extensions including SP Page builder.
You are saying you can not able to open this edit option:https://prnt.sc/pxrelm and this:https://prnt.sc/pxrfbz, right?

Regards

Andreas

3 weeks ago #Permalink
Thank you for your prompt reply.
I don't know how to update joomla on this your template. Is not like other companie's template that it show new version of joomla askin to update it..
I have updated the sp page builder to the last version. I have cleaned the cache.
You are giving me links to check the problem of the addons but unfortunately that are only links with a screenshot and are saying nothing what to do and how to do it.
I am new in this and I am afraid I can't follow your suggestions and instructions. I need clear, simple, understandable information what to do step by step. I am sorry.
What I am trying to tell you is that I have big problem of editing my articles at the backend and this problem seems to be related with your sp page builder. I never had similar problem with my websites created with html. Is the first time I used a builder, your sp page builder. Please help me. I can give you access to backend to check what is wrong with your sp page builder.
Thank you

Rashida Rahman - Staff

3 weeks ago #Permalink
Hi,
Sorry for the inconvenience.
Please send me your super user access if possible.
I will try my best to resolve your issue.

Regards

Andreas

3 weeks ago #Permalink
I am sending it to your mail.
Thank you for your kind help.

Rashida Rahman - Staff

2 weeks ago #Permalink
Hi,
Please check the following screencast:
https://files.fm/u/vuhbhfs8

You have to just click within the Joomla editor where you face a blank page.

Best Regards

Andreas

2 weeks ago #Permalink
Hi Rashida,
Thank you for your answer.
I have tried both, Joomla editor and sp page text block, but I cannot find the text.
For example, go to Articles and open Engine Diagnostic Service. In Joomla Editor there is only a line: <p>Cars built since 1996 have been equipped with On-Board Diagnostics System that monitors engine... </p>
Where is the rest text of the article?
In sp page text block it is absolutely blank.
Where is the article to edit it ?


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