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Can't Edit Slideshow

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I have not edited this site in a few years, so it is possible I'm just forgetting how it is supposed to work. But I upgraded to the latest version of the Helix template, then went in to update some content. I can't figure out where the slideshow content comes from. How do I edit the text? How do I change the pictures? I've clicked everything! Site is here: http://seismicswitchinc.com

Here is what I try. 1) I go to the back end. I click SPPageBuilder and select Pages. 2) I select Home Page. It shows me the "Slideshow full width" in my first row of content. 3) I click the pencil icon to edit, and up pops a window. But there is no way to edit the slideshow.

11 Answers

Ofi Khan - Staff

3 weeks ago #Permalink
If your subscription is expired, then you can't edit Pro Addons of SP Page Builder. Slideshow is a Pro Addon. This is why you can't edit. So, upgrade your subscription to edit and enjoy all the pro features.

- Best regards

Seismic

3 weeks ago #Permalink
I renewed the subscription months ago. We have the Pro Personal. Maybe I need to enter some info somewhere so that it knows I have an active subscription?

Ofi Khan - Staff

3 weeks ago #Permalink
I renewed the subscription months ago. We have the Pro Personal. Maybe I need to enter some info somewhere so that it knows I have an active subscription?


Find your license key from your Dashboard.

Then go to System => Global Configuration => Scroll down and find SP Page Builder.
Then go to License & Update. Enter your Email Address and License Key and Save

- Best regards

Seismic

2 weeks ago #Permalink
That was already in there. Would it throw an error if I entered the wrong thing?

Assuming I have the right information entered in there, what could I be missing? Why can't I edit the slideshow?

Attachments (1)

  • Screen Shot 2019-11-24 at 9.39.04 AM.png
    Screen Shot 2019-11-24 at 9.39.04 AM.png 46.5 KB

Ofi Khan - Staff

2 weeks ago #Permalink
That was already in there. Would it throw an error if I entered the wrong thing?

Assuming I have the right information entered in there, what could I be missing? Why can't I edit the slideshow?


It could be if your subscription is expired.

- Best regards

Seismic

2 weeks ago #Permalink
It is not expired. It was renewed Jun 12, 2019. Am I editing it in the wrong way? Here's how I'm attempting to edit the text in the slideshow:
Screen Shot 2019-11-25 at 10.57.28 AM.png

Attachments (1)

  • Screen Shot 2019-11-25 at 10.57.28 AM.png
    Screen Shot 2019-11-25 at 10.57.28 AM.png 64.1 KB

Seismic

2 weeks ago #Permalink
Any help here? I remain stuck. I have a paid subscription and I can't edit the slideshow.

Ofi Khan - Staff

2 weeks ago #Permalink
Any help here? I remain stuck. I have a paid subscription and I can't edit the slideshow.


Sorry for the delay.

From the back end when you hit the pencil icon of SLIDESHOW addon, you will see a pop-up box. Then in General settings, scroll down a bit and you will see Slider Items option. For each item, you need to edit the text clicking on the settings icon.

Please see these screenshots.

Screenshot_42.png
Screenshot_43.png
Screenshot_44.png
Screenshot_45.png
Screenshot_46.png

I hope you would be able to edit the text now.

- Best regards

Attachments (5)

  • Screenshot_42.png
    Screenshot_42.png 54.8 KB
  • Screenshot_43.png
    Screenshot_43.png 65.3 KB
  • Screenshot_44.png
    Screenshot_44.png 54.9 KB
  • Screenshot_45.png
    Screenshot_45.png 56.7 KB
  • Screenshot_46.png
    Screenshot_46.png 53.8 KB

Toufiq - Staff

2 weeks ago #Permalink
Hi there,

We are very sorry for the delay in solving your issue. Would you please provide me your site administrator access via PM. I will check & get back to you soon. I need your assistance to solve the problem.

-Thanks

Seismic

One week ago #Permalink
Hi Toufiq. I left you a PM several days ago. I was hoping to hear back by now.

Toufiq - Staff

One week ago #Permalink
Hi there,

Please update the Template startup biz and update the page builder. I hope your problem will be solved. Before doing this process, please keep a backup of your site.

Thanks


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