Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

can't update to Doctor 1.3 (otherwise than downloading and installing manually)

Featured Lock Resolved Bug
Hi,

Strange enough : I have just updated all my sites using Helix3 template.
But for the one site having JoomShaper Doctor template, the update via the Joomla Updage Manager does not pass.

I have opened the Template and, btw, I notice that there is no "Update Settings" tab.
COuld this be the cause ?

I have downloaded the new version of the Templated and installed it manually.
That installation did pass.

But still, there is no "Update Settings" tab when editing the Template settings...

Txs,

Marc

PS : am I automatically notified when there is an answer ? I just discover that there was a reply in a recent other post where I did not receive any notification...

16 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi,

We have updated latest version. Please check & let me know.

Changelog
1. Joomla Updated To 3.6.5
2. Pagebuilder Updated to 2.3.1
3. Helix Updated To 1.8
4. Live Update Form Template Manager

-Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
but have you inserted license key and e-mail in template settings ?
--
Hopefully you are smart guy and you used classic update method.

Marc Dechèvre

More than a month ago #Permalink
Hi Paul,

Maybe you read too quickly. I was precisely saying that
"But still, there is no "Update Settings" tab when editing the Template settings..."
(before or even after updating manually by downloading/installing)

How comes ?

Txs

Marc

Toufiq - Staff

More than a month ago #Permalink
Marc Dechèvre wrote:

Hi Paul,

Maybe you read too quickly. I was precisely saying that
"But still, there is no "Update Settings" tab when editing the Template settings..."
(before or even after updating manually by downloading/installing)

How comes ?

Txs

Marc


Hi, Thanks for your reply. Please following the video tutorial.



-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,

Txs for the answer.
I have changed http to https in all the tables via PhpMyAdmin.

But that does not solve the issue I was mentionning : EVEN IN YOUR QUICKSTART there is no "Update Settings" tab when you EDIT the template style :-)
How to make appear that "Update Settings" so that I can put my Credentials ?

Txs

Marc

Toufiq wrote:

Marc Dechèvre wrote:

Hi Paul,

Maybe you read too quickly. I was precisely saying that
"But still, there is no "Update Settings" tab when editing the Template settings..."
(before or even after updating manually by downloading/installing)

How comes ?

Txs

Marc


Hi, Thanks for your reply. Please following the video tutorial.



-Thanks

Toufiq - Staff

More than a month ago #Permalink
Update: send me administrator info via pm. I will make update manually. Thanks

Marc Dechèvre wrote:

Hi Toufiq,

Txs for the answer.
I have changed http to https in all the tables via PhpMyAdmin.

But that does not solve the issue I was mentionning : EVEN IN YOUR QUICKSTART there is no "Update Settings" tab when you EDIT the template style :-)
How to make appear that "Update Settings" so that I can put my Credentials ?

Txs

Marc

Toufiq wrote:

Marc Dechèvre wrote:

Hi Paul,

Maybe you read too quickly. I was precisely saying that
"But still, there is no "Update Settings" tab when editing the Template settings..."
(before or even after updating manually by downloading/installing)

How comes ?

Txs

Marc


Hi, Thanks for your reply. Please following the video tutorial.



-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,

I have already done the update manually.
The problem is not that one.

The problem is that there is NO "update settings" tab in the backend of the template.
It is not an issue with *my* site. Even with *your* Quickstart Package, there is no "update settings" tab...

Txs

Marc

Toufiq - Staff

More than a month ago #Permalink
Marc Dechèvre wrote:

Hi Toufiq,

I have already done the update manually.
The problem is not that one.

The problem is that there is NO "update settings" tab in the backend of the template.
It is not an issue with *my* site. Even with *your* Quickstart Package, there is no "update settings" tab...

Txs

Marc


Hi, Thanks for your valuable information i have noted this. We will fix it next update. Thanks

vizionz

More than a month ago #Permalink
i am sorry but i find this support terrible. telling your clients hopefully your a smart guy fix it yourself is horrible business practice

vizionz

More than a month ago #Permalink
vizionz wrote:

i am sorry but i find this support terrible. telling your clients hopefully your a smart guy fix it yourself is horrible business practice


And why is this marked as resolved when its not resolved. quickstart still does not give you the tab with the update settings. installing the template manually did do it. why is a template i bought today still not updated with the latest version of the page builder ? and where do i update that since i cant do it through joomla. i will be highly disapointed in my purchase if i bought a license for this template and it is forced upon to buy the pro version of the page builder.

Toufiq - Staff

More than a month ago #Permalink
vizionz wrote:

vizionz wrote:

i am sorry but i find this support terrible. telling your clients hopefully your a smart guy fix it yourself is horrible business practice


And why is this marked as resolved when its not resolved. quickstart still does not give you the tab with the update settings. installing the template manually did do it. why is a template i bought today still not updated with the latest version of the page builder ? and where do i update that since i cant do it through joomla. i will be highly disapointed in my purchase if i bought a license for this template and it is forced upon to buy the pro version of the page builder.


Hi,

Thanks for your reply. Please send me site url & administrator info via pm. I will go for update manually.

Note: Please keep a backup of your css code, that you have changed.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi !

So, I have been waiting for three weeks now, without any real answer.
I repeat the question : the "Update Settings" tab does not appear in Template DOCTOR (not even in your Quickstart).

So :
1. What is the solution/workaround for that ?
2. Do you confirm this will be solved in the next release of the template ?

Txs,

Marc

Toufiq wrote:

vizionz wrote:

vizionz wrote:

i am sorry but i find this support terrible. telling your clients hopefully your a smart guy fix it yourself is horrible business practice


And why is this marked as resolved when its not resolved. quickstart still does not give you the tab with the update settings. installing the template manually did do it. why is a template i bought today still not updated with the latest version of the page builder ? and where do i update that since i cant do it through joomla. i will be highly disapointed in my purchase if i bought a license for this template and it is forced upon to buy the pro version of the page builder.


Hi,

Thanks for your reply. Please send me site url & administrator info via pm. I will go for update manually.

Note: Please keep a backup of your css code, that you have changed.

-Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi,

Thanks for your reply. Tomorrow you will get update version with fix.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Thanks Toufiq !
I have just updated (manually by downloading/installing) the template.

It is of course only at next update that I'll be able to check if Update works fine.
But the tab Update Settings appears and I have filled in :-)

Txs a lot !

Marc

Toufiq - Staff

More than a month ago #Permalink
Hi,

Thanks for your reply. I have noted your issue. I have forward this issue in our developer team.

-Thanks


There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Paul Frankowski

Paul Frankowski

Total Accepted Answers: 104
Toufiq

Toufiq

Total Accepted Answers: 60
Sifat

Sifat

Total Accepted Answers: 44
Mehtaz Afsana Borsha

Mehtaz Afsana Borsha

Total Accepted Answers: 17
Rashida Rahman

Rashida Rahman

Total Accepted Answers: 16

118

Templates

305859

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us