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can't upload logo

Featured Lock Resolved Bug
i have installed Ultimate and page builder
i'm trying to upload a logo and the media browser stays with the preloader. nothing happens
on console view i get the following:
TypeError: data is null[Learn More] media.js:47:1

Joomla 3.8.12
Ultimate 1.0.3
page builder 3.2.9 pro

thank you

7 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
There is always alternative way...

Upload this same image from Joomla Media, then in template just choose it.
Make sure that logo format file is correct: jpg, gif or png.


More than a month ago #Permalink
Hi Paul
Thank you for replying
i can't choose any image as it doesn't show them...
it's preloader only... doesn't show any of the images

Attachments (1)

  • screen.png
    screen.png 137.5 KB

Paul Frankowski - Staff

More than a month ago #Permalink
thanks for screenshot, it looks like server setting problem or JS conflict:
and :

1) can you upload images in Joomla Media ?
2) please try from Chrome
3) Disable extra editors which you may have JCE, or others... try again.
4) What firewall component you have installed ?


More than a month ago #Permalink
I can upload via Joomla media
Tried Chrome - same issue

This website was originally built with shaper_empire template
I have uninstalled all the other templates (including admin other templates) and disabled any extensions i think could conflict
also tried installing jQuery Easy but it didn't help...

Paul Frankowski - Staff

More than a month ago #Permalink
The more plugins you install the more possibility of problems.
do you have any extra plugin which is not core, and may block / make conflicts ?

read my points 3 and 4


More than a month ago #Permalink
Hi Paul

i think i found the problem
i have renamed the "images" folder to "images~" and created a new images folder
that seems to solve the problem
it might be that there were corrupt images in the images folder and that was the reason

Paul Frankowski - Staff

More than a month ago #Permalink
Like in the old saying:
"User can damage even a metal ball"
:D :D :p :p

thanks for info. Have a nice day.

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