Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

can't upload logo

Featured Lock Resolved Bug
i have installed Ultimate and page builder
i'm trying to upload a logo and the media browser stays with the preloader. nothing happens
on console view i get the following:
TypeError: data is null[Learn More] media.js:47:1

Joomla 3.8.12
Ultimate 1.0.3
page builder 3.2.9 pro

thank you

7 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
There is always alternative way...

Upload this same image from Joomla Media, then in template just choose it.
Make sure that logo format file is correct: jpg, gif or png.


More than a month ago #Permalink
Hi Paul
Thank you for replying
i can't choose any image as it doesn't show them...
it's preloader only... doesn't show any of the images

Attachments (1)

  • screen.png
    screen.png 137.5 KB

Paul Frankowski - Staff

More than a month ago #Permalink
thanks for screenshot, it looks like server setting problem or JS conflict:
and :

1) can you upload images in Joomla Media ?
2) please try from Chrome
3) Disable extra editors which you may have JCE, or others... try again.
4) What firewall component you have installed ?


More than a month ago #Permalink
I can upload via Joomla media
Tried Chrome - same issue

This website was originally built with shaper_empire template
I have uninstalled all the other templates (including admin other templates) and disabled any extensions i think could conflict
also tried installing jQuery Easy but it didn't help...

Paul Frankowski - Staff

More than a month ago #Permalink
The more plugins you install the more possibility of problems.
do you have any extra plugin which is not core, and may block / make conflicts ?

read my points 3 and 4


More than a month ago #Permalink
Hi Paul

i think i found the problem
i have renamed the "images" folder to "images~" and created a new images folder
that seems to solve the problem
it might be that there were corrupt images in the images folder and that was the reason

Paul Frankowski - Staff

More than a month ago #Permalink
Like in the old saying:
"User can damage even a metal ball"
:D :D :p :p

thanks for info. Have a nice day.

There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Paul Frankowski

Paul Frankowski

Total Accepted Answers: 133


Total Accepted Answers: 88


Total Accepted Answers: 41


Total Accepted Answers: 7
Al Mamun

Al Mamun

Total Accepted Answers: 3




Community Users


Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us