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Carrousel Pro addons are not displayed in the SP Page Builder frontend editor

Featured Lock Resolved Bug
Carrousel Pro addons are not displayed in the SP Page Builder frontend editor after the last update. The only way to modify it is through the backend. It happens to me on two different websites.

Attached screenshots, the module in theory, is at the top in both sites. But it does not appear.

Frontend site 1: https://prnt.sc/t51zeg
Frontend in SP Page Builder editor: https://prnt.sc/t51sin

Frontend site 2: http://prnt.sc/t52167
Frontend in SP Page Builder editor: https://prnt.sc/t51t9d

I have already cleared the cache at the server level, at the site level and in the browser and continue without being able to see it.

19 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for contacting us. Did you use any third-party compression extension (e.g. jch_optimize) and if you use the template compression then will you please disable that.

-Thanks

Alejandro

More than a month ago #Permalink
Hello Toufiq, in one of the sites (http://www.bellomo jujuy.com.ar) I do not have anything installed, in the other (www. Bdjujuy. Gob.ar) I have jotcache installed but I have disabled it. I have cleared the cache at all levels, including browsers. I have tried other browsers (Edge, Firefox). I have cleared the entire cache, at all levels.

In neither of the 2 sites it works

Alvaro

More than a month ago #Permalink
This problem occurs in version 3.7.2 onwards when you try to edit carousels created with version 3.7.1 or lower. I reported this and other issues months ago, but they haven't even reviewed it.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Will you please provide me the Joomla administrator access via PM? I will check & get back to you soon.

-Thanks

Alejandro

More than a month ago #Permalink
This problem occurs in version 3.7.2 onwards when you try to edit carousels created with version 3.7.1 or lower. I reported this and other issues months ago, but they haven't even reviewed it.


Alvaro, can you pass me the address of the post so I link it to this one? Let's try to unite the work so we solve it

Alejandro

More than a month ago #Permalink
This problem occurs in version 3.7.2 onwards when you try to edit carousels created with version 3.7.1 or lower. I reported this and other issues months ago, but they haven't even reviewed it.


Did you try creating a new carousel from 0? Does that resolve the conflict?

Toufiq - Staff

More than a month ago #Permalink
This problem occurs in version 3.7.2 onwards when you try to edit carousels created with version 3.7.1 or lower. I reported this and other issues months ago, but they haven't even reviewed it.


Did you try creating a new carousel from 0? Does that resolve the conflict?


Hi there, Carousel from 0? Means not clear your query. Thanks

Toufiq - Staff

More than a month ago #Permalink
Alejandro: https://www.joomshaper.com/forums/sppb-3-7-2-carousel-pro-addon


Hi there, Will you please provide me the Joomla administrator access via PM? Thanks

Alvaro

More than a month ago #Permalink
For my part, I have solved these problems by doing it again. My intention here is to report the problem and that you can do your tests and identify them, that's why I explain in detail.

To identify the problem what they can do is update SPPB in one of the demos of their templates built with SPPB 3.7.1 or less in which you have used carousel pro, then edit and you will see the problem.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

If you solve the problem in your end, then i would request you to override the file inside the template folder.

file location
templates/your_templates/sppagebuilder/addons/addon name/site.php

If you override then the file will not replace after update

-Thanks

Alvaro

More than a month ago #Permalink
Hi there,

If you solve the problem in your end, then i would request you to override the file inside the template folder.

file location
templates/your_templates/sppagebuilder/addons/addon name/site.php

If you override then the file will not replace after update

-Thanks


This happens with the original addon, the tests that I did was without overrides in templates.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

If you solve the problem in your end, then i would request you to override the file inside the template folder.

file location
templates/your_templates/sppagebuilder/addons/addon name/site.php

If you override then the file will not replace after update

-Thanks


This happens with the original addon, the tests that I did was without overrides in templates.


Hi there, Make sure that your Carrousel Pro addon has one more slide item. Besides, you can provide me the Joomla administrator access via PM to check the issue. Thanks

Alvaro

More than a month ago #Permalink
I tell you again, the problems I had already solved them by recreating the carousels. Of course the carousels are 2 or more slides.

I reported this problem, if you don't want to improve and spend time checking and fixing your constructor, I can't do anything. I am explaining it to you in many ways, but you do not want to understand. After all this it benefits you and not me.

Toufiq - Staff

More than a month ago #Permalink
Hi there, Please provide me the Joomla administrator access & FTP access via PM. I will forward your access to our developer team. Thanks

Alvaro

More than a month ago #Permalink
For the umpteenth time, I already solved this problem for myself by recreating the carousels.

I have reported this problem for you guys to do your tests and fix this problem for everyone.

If the problem was without solution on my site I would give them FTP access and whatever they want but it is already solved
The task of solving for everything is yours. I don't think it's that difficult to install SPPB 3.6.x create a carousel, then upgrade to SPPB 3.7.2 and try to edit to see the problem.

Luck

Toufiq - Staff

More than a month ago #Permalink
For the umpteenth time, I already solved this problem for myself by recreating the carousels.

I have reported this problem for you guys to do your tests and fix this problem for everyone.

If the problem was without solution on my site I would give them FTP access and whatever they want but it is already solved
The task of solving for everything is yours. I don't think it's that difficult to install SPPB 3.6.x create a carousel, then upgrade to SPPB 3.7.2 and try to edit to see the problem.

Luck


Hi there, The Latest version is 3.7.3 & does exist the problem on this version? Can you share a screencast video about the problem? Thanks

Alejandro

More than a month ago #Permalink
For my part, I have solved these problems by doing it again. My intention here is to report the problem and that you can do your tests and identify them, that's why I explain in detail.

To identify the problem what they can do is update SPPB in one of the demos of their templates built with SPPB 3.7.1 or less in which you have used carousel pro, then edit and you will see the problem.


Hi! I did what you did Alvaro, but it didn't work for me. :( I created a new carousel, and I still can't see it.

I leave a video
https://www.loom.com/share/149aa631f2264a75b4ef8cebdffc8bb4

Toufiq - Staff

More than a month ago #Permalink
For my part, I have solved these problems by doing it again. My intention here is to report the problem and that you can do your tests and identify them, that's why I explain in detail.

To identify the problem what they can do is update SPPB in one of the demos of their templates built with SPPB 3.7.1 or less in which you have used carousel pro, then edit and you will see the problem.


Hi! I did what you did Alvaro, but it didn't work for me. :( I created a new carousel, and I still can't see it.

I leave a video
https://www.loom.com/share/149aa631f2264a75b4ef8cebdffc8bb4


Hi there, Please add a minimum height from your addon settings. Thanks \

https://prnt.sc/tdi36w


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