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Checkout Dropdown not working for J2Store

Featured Lock Resolved Bug
I have searched everywhere for this solution with no luck. My website will not allow visitors to check out because the checkout fields do not drop down (Account and Billing Details, Shipping Address, etc). I believe this is a conflict with Javascript but I cannot find the solution. Please help. Here is the website:

http://gooddaycbds.com

Thanks!

16 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I have checked the shipping address & every field works fine.

http://prntscr.com/n108rw

-Thanks

scottdavis50

More than a month ago #Permalink
Hello again,

This seems to keep happening with each update. Multiple sites are experiencing this issue.
http://gooddaycbds.com
https://ivory-serpent.com

And others.

Still not a clear solution anywhere. Please help.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Would you please share a screencast video about your problem?

-Thanks

scottdavis50

More than a month ago #Permalink
Hi Toufiq The issue is the checkout accordions no longer dropdown on click.

Attachments (1)

  • Screenshot of Ivory Serpent CBDs.jpg
    Screenshot of Ivory Serpent CBDs.jpg 34 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Could you send me the Joomla administrator access via PM?

-Thanks

scottdavis50

More than a month ago #Permalink
Hey Toufiq PM sent

Toufiq - Staff

More than a month ago #Permalink
Hey Toufiq PM sent


Hi there, I will check & let you know as soon as possible. Thanks

scottdavis50

More than a month ago #Permalink
Toufiq Sent you a new PM, I'll be up for a little while longer, hopefully, we can get this resolved. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I have downloaded the Akeeba backup but no success to run your backup.

http://prntscr.com/nurgvn

-Thanks

scottdavis50

More than a month ago #Permalink
Toufiq what's that mean?

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I tried to download your site backup using akeeba extension. But, no success. Can you send me a zip file of your site backup via PM (Google drive). I wanna check mine locally about your problem.

-Thanks

scottdavis50

More than a month ago #Permalink
Toufiq just sent a GDrive link via PM

scottdavis50

More than a month ago #Permalink
Toufiq I can also tell you the error in the console I see if it helps at all.

Uncaught SyntaxError: Unexpected end of input checkout?Itemid=551:1
Uncaught SyntaxError: Unexpected end of input checkout?Itemid=551:74

scottdavis50

More than a month ago #Permalink
Toufiq Also if there is a way to edit anything so the checkout is just visible instead of inside accordions, that works too. We need checkout active, that's most important, and as quickly as possible

scottdavis50

More than a month ago #Permalink
Toufiq Please help, we've been trying for days to fix this and have not succeeded. I know you guys go offline soon, so please send me any ideas to fix. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I have replied to you to send me a file. Please check your PM.

1. Make a zip file of your site (Joomla files) & download the zip file
2. Export the database
3. Make a zip file both of this file (Joomla zip and database)
4. Upload the zip file onto the google drive
5. Send me the URL of google drive using private message (PM)

-Thanks


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