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Class 'Helix3FeatureCommon_config' not found

Featured Lock Resolved Bug
I have a problem with my web site : http://www.bramantyakarna.com , the front end shows 404 error with Class 'Helix3FeatureCommon_config' not found (please check on attachment)

Please help me with this...

Attachments (1)

  • bramantyakarna.com error.png
    bramantyakarna.com error.png 85.3 KB

18 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
You're welcome.
---
Sometimes the simplest methods can fix everything.
1) Upgraded Joomla
2) Upgraded SPPB
3) Uninstalled Doctor template
4) Installed Doctor template again
5) Cleaned CMS cache

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
wow.. google search said that you are the first user with this issue.
Can you tell more when it happen, what have you done ?
---
Please :
1) Download Helix3 template
2) Install
3) Check homepage again
4) You can also switch as default and check homepage again

Remember to double check all settings inside Doctor template.

bagus wijaya

More than a month ago #Permalink
Thank's for your information i'll try first.

bagus wijaya

More than a month ago #Permalink
I've already download HELIX3 framework and install it. The problem still there. I'm not sure what's going on.

Paul Frankowski - Staff

More than a month ago #Permalink
1) Do you have this same error on both Doctor and Helix3 template ?
2) Please re-install Doctor template.
---
Yes, it's not normal.

Paul Frankowski - Staff

More than a month ago #Permalink
If possible please :
1) Click on my avatar
2) Use Private Message
3) Send me access : Super User account

I try to check if above tips will not help.

Paul Frankowski - Staff

More than a month ago #Permalink
Thanks,.
as I first step I have to update everything including Joomla, because you forgot

Paul Frankowski - Staff

More than a month ago #Permalink
Q: You had this issue since beginning or after _ufo attack__ ?

bagus wijaya

More than a month ago #Permalink
I'm not sure about that, last time i edit the web site on August 11'th. I never check about _ufo. Do you that is the problem?

Paul Frankowski - Staff

More than a month ago #Permalink
Fixed, now should be OK.

bagus wijaya

More than a month ago #Permalink
Excellent. Great support. It's work.
:D
Thank's

Abhishek Agrawal

More than a month ago #Permalink
Hi Paul,

I am facing a similar issue on my site. How can i resolve this?

Paul Frankowski - Staff

More than a month ago #Permalink
Try this same method as mentioned above, steps 1...5

merique

More than a month ago #Permalink
Hello everybody.
We have the same problem with the Cuisine Template. And the method you mentioned works perfect.

1) Upgraded Joomla
2) Upgraded SPPB
3) Uninstalled Doctor template
4) Installed Doctor template again
5) Cleaned CMS cache


BUT UNFORTUNATELY after fixing the website, we always get the same problem weekly.
I fix it, but the sme Custom CSS in it. Everything works and looks great. And one week later the same error page with "Class 'Helix3FeatureEngine_functions' not found". See attachment

I fix it already three times. As a graphic agency it is embarrassing for our company, whenn our clients tell us, that our website ist damaged...

This is our website: http://www.dsn71.com

Hope you can help ;-)

Bye, Merique (Berlin - Germany)

Attachments (1)

  • Bildschirmfoto 2019-04-25 um 12.31.38.png
    Bildschirmfoto 2019-04-25 um 12.31.38.png 775.9 KB

Paul Frankowski - Staff

More than a month ago #Permalink
@merique

Please click to my avatar - then use Private Message and send me access to that Joomla Admin as Super USer

we need also FTP access for one day

Paul Frankowski - Staff

More than a month ago #Permalink
@merique
Server response: 550 Can’t create directory: Disk quota exceeded
Talk with hosting support on how to solve it. Probably you have to change the hosting plan.
Or delete unused files.

Paul Frankowski - Staff

More than a month ago #Permalink
In some cases, another trick may help if you updated both helix3 plugins.


1) Rename or delete /features folder from your current template (based on helix3)
2) download helix3 template and upload this folder from it.

how-to.jpg

Attachments (1)

  • how-to.jpg
    how-to.jpg 51.6 KB


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