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Class 'Helix3FeatureCommon_config' not found

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Class 'Helix3FeatureCommon_config' not found, I have attempted to resolve by conducting all the suggested fixes but to no avail. I have the finance quickstart template.

Does anyone have a suggestion please

9 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Fixed. I used Phoca Commander to manage files.
I copied /feature folder from raw Helix3 and now is all OKAY.
The website is running. ;)

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
download helix3 template and install it,
then go to Finance template settings and save it should help.

Femitex

More than a month ago #Permalink
Hi,
download helix3 template and install it,
then go to Finance template settings and save it should help.
Hi Paul I have tried that it does not resolve the problem

Femitex

More than a month ago #Permalink
Would it help if I deleted the existing Helix3 Template and reinstalled Helix 3 please?

Femitex

More than a month ago #Permalink
Would it help if I deleted the existing Helix3 Template and reinstalled Helix 3 please?
My site has been down for 2 days now and I cannot get support, this is ridiculous I am going to have to take it offline at the worst possible time!

Paul Frankowski - Staff

More than a month ago #Permalink
I understand. May I get access to FTP as well. It may help.
--
It's because you probably changed PHP version to 7.3, which is very fresh.
Please switch to PHP 7.2

Femitex

More than a month ago #Permalink
I understand. May I get access to FTP as well. It may help.
--
It's because you probably changed PHP version to 7.3, which is very fresh.
Please switch to PHP 7.2
I have changed the PHP version back to 7.2 and it has resolved the issue. Thank you

Paul Frankowski - Staff

More than a month ago #Permalink
I made changes in code so it should work also with PHP 7.3, make tests, if not keep 7.2


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