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Contact form addon says sending e-mail failed

Featured Lock Resolved Bug
Hi all,

The contact form addon of one of our clients websites does not send any message. When all fields are filled out and clicking Send, an error appears (failed sending e-mail).

I have read several posts here with this issue. All ending up with your question to give admin access, but none have the answer in them.

Can you fix this for us?
I will send you admin access in pm if your want.

Maurice

9 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Please follow the instruction.

1. Create a new row and load the contact addon again or create the new page test there,

Let me know the result.

-Thanks

Maurice Molenaar

More than a month ago #Permalink
Hi Toufiq,

Thanks.

I created the new row and added the contact addon.
When I send the form, this time it gives a green 'success' message. BUT: we receive no mail. I tried 2 different e-mail addresses in the form configuration with no result.

Also, of course I have tried the 'test' in the Joomla configuration to see if the site can send e-mail. This works fine.

Do you have any other suggestions?

Maurice

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your reply. Please send me the Joomla administrator access and cpanel access via PM. I will get back to you soon.

-Thanks

autumnfire

More than a month ago #Permalink
I was trying to use the form in a module and had the same error message. Inserted the form add on directly in the page and it works.

Toufiq - Staff

More than a month ago #Permalink
I was trying to use the form in a module and had the same error message. Inserted the form add on directly in the page and it works.


Hi there, The Joomla module page builder has an issue. We will fix it as soon as possible. Thanks

expertence

More than a month ago #Permalink
Hi Toufiq,
This threat stops with your message that the module page builder has an issue which will be fixed (3 weeks ago). Is there any update yet?

Toufiq - Staff

More than a month ago #Permalink
Hi Toufiq,
This threat stops with your message that the module page builder has an issue which will be fixed (3 weeks ago). Is there any update yet?


Hi there, Today we will release the latest version. Please check & let us know. Thanks

Soorena Salari

More than a month ago #Permalink
Touriq,
I have the same problem. Did you guys test it in your shop and it works now?
Thanks

Toufiq - Staff

4 weeks ago #Permalink
Touriq,
I have the same problem. Did you guys test it in your shop and it works now?
Thanks


Hi there, Please check the latest version of the Page Builder. Thanks


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