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Contact Form - captcha issue

Featured Lock Resolved Issue
When the captcha value is wrong, the entire form is deleted.
Is there a way to check the captcha without deleting the entire form?

Another question, can not include the new google reCaptcha?

Regards,

Alexandre Gemellaro

12 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi,

Thanks for your query. We will try to add google captcha feature in future. Please check our live contact addon.

http://try.sppagebuilder.com/index.php/addons/addon-list-3/contact-from

-Thanks

Alexandre

More than a month ago #Permalink
Hi,

Thanks for your query. We will try to add google captcha feature in future. Please check our live contact addon.

http://try.sppagebuilder.com/index.php/addons/addon-list-3/contact-from

-Thanks


I believe that it is working in the update, so I did update the onepage template and also the SP Pagebuilder on my site.

http://www.gede.com.br/br/

This error happened, could you help me?

In addition to this error the form continues deleting the data.

Any idea what I can do?

Thank you!

Attachments (1)

  • error.jpg
    error.jpg 117.4 KB

Toufiq - Staff

More than a month ago #Permalink
Hi,

Thanks for your response. Please send me your administrator login info via pm. I will let you know tomorrow.

-Thanks

Alexandre

More than a month ago #Permalink
Hi,

Thanks for your response. Please send me your administrator login info via pm. I will let you know tomorrow.

-Thanks


I was able to insert the gmap API key and the map appeared, but the contact form css is not correct!

Toufiq - Staff

More than a month ago #Permalink
Hi,

I have forward your issue in our developer team. Please give me more time.

-Thanks

Alexandre

More than a month ago #Permalink
I opened this call on 01/27/2017 and today, 2/15/2017, I had no answer.
They requested the login of the site by pm and also of FTP, but until today I did not have a useful answer.

Honestly, I do not tell anyone to pay for joomshaper's plan, their support sucks.

I requested the fix of the problem with the captcha, they indicated to me to update the template. I updated the template, the SP Page Builder. It did not solve the captcha problem and still a new problem arose with the form css.

They send standard answers via pm and do not solve the problem. I would like the answer to be posted in the forum, to help other users with the same problems. But do not respond!

I think it's absurd, to launch an update of the template and the update to unconfigure the css of the site. All the updates should be done correctly and when an error happens they should prioritize the service, even more with paying customers!

I'm very disappointed with Joomshaper's support, if they need to fix a bug, try to do it alone or sign the plan for another serious company!

What a shame Joomshaper!

Toufiq - Staff

More than a month ago #Permalink
Hi,

Thanks for your reply. I have fixed your contact form CSS. Besides, I have checked our quickstart pack for captcha issue. No problem found that you have said. If you wanna see it live domain, then i can show you via install fresh quickstart pack.

I have checked your profile. Max query answer is resolved.

https://www.joomshaper.com/forums/profile/75197-gemellaro

-Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi, Now your both issue fixed. Thanks

Alexandre

More than a month ago #Permalink
Toufiq, the captcha error in my tests continues, in addition to appearing the warning this way:
{"Status": true, "content": "Email successfully sent! <\ / Span>"}

Thanks for the CSS fix, but would not it be nice to leave the codes here for other users who have the same problem?

Toufiq - Staff

More than a month ago #Permalink
Hi,

I have checked again captcha issue. No problem found here.

https://drive.google.com/file/d/0B1JlaWHBrnKwQjNFMndXeF9pc3c/view

Besides, I have checked also mail.

http://prntscr.com/e9ruu4

-Thanks

Alexandre

More than a month ago #Permalink
Toufiq, thanks for the fix!

All ok now.

Thank you for your work, unfortunately I had to complain to get attention from you.

Good job

Regards,
Alexandre

Toufiq - Staff

More than a month ago #Permalink
Hi, You are most welcome & Thanks


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