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contact form emtys on send when Captcha is not true

Featured Lock Resolved Bug
Hi,

The content of my contactform build with sppb is deleted when trying to send without clicking the captcha.
Captcha as plugin in enabled and set as default in the site configuration.
Any clue what could cause this?

Regards,

Jonathan

18 Answers

Sifat - Staff

More than a month ago #Permalink
Please check our latest update v_3.4.5
We've solved this issue there. Here is the screencast https://files.fm/u/mbjx5gsa
we've fixed this in our latest form builder addon

-Thanks

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. You need to check the captcha if you've enabled that plugin. Without checking that your contact form won't be submitted.

-Best Regards

jonathan

More than a month ago #Permalink
I understand the forms is not submitted when captcha is not checked.
But if captcha is not checked and you try to send the form, the filled in details are emptied.
Check http://kidzz.es/dev/nl/contact

Andy

More than a month ago #Permalink
Yes I'm experiencing the same problem. I've got Google captcha working elsewhere on my site... but when I try and submit a form with this new form builder it just clears the form. No message to explain. No email sent.

Sifat - Staff

More than a month ago #Permalink
But if captcha is not checked and you try to send the form, the filled in details are emptied.

Thanks for your information. Yes in current version if you press enter without selecting captcha then all of your fields text will be removed. You need to re enter the texts again.
Don't worry i'm adding this to our feature requests list. Our developers will take care of that.

-Best Regards

Sifat - Staff

More than a month ago #Permalink
Yes I'm experiencing the same problem. I've got Google captcha working elsewhere on my site... but when I try and submit a form with this new form builder it just clears the form. No message to explain. No email sent.

Please make sure you've checked the captcha before sending mail.
Also please disable the invisible captcha plugin from your joomla plugins.

-Thanks

jonathan

More than a month ago #Permalink
But if captcha is not checked and you try to send the form, the filled in details are emptied.

Thanks for your information. Yes in current version if you press enter without selecting captcha then all of your fields text will be removed. You need to re enter the texts again.
Don't worry i'm adding this to our feature requests list. Our developers will take care of that.

-Best Regards


I think this is something you really dont want your customers to experience. They filled in there details and forget to click the captcha and all results are gone without any message. They probably think the message has been sent.

When can i expect this update?

Sifat - Staff

More than a month ago #Permalink
Actually we've added that to prevent unwanted form submission. I'll talk to the developers about that. Hope they'll solve this as soon as possible.

-Thanks for your patience.

Andy

More than a month ago #Permalink
Thanks. Looking forward to the fix.

Sifat - Staff

More than a month ago #Permalink
You are always welcome.

jonathan

More than a month ago #Permalink
When can we expect this update?

jonathan

More than a month ago #Permalink
Just updated to V_3.4.5 but it is still the same.
When clicking send without clicking the captcha the form is emptied.
http://kidzz.es/dev/nl/contact

Sifat - Staff

More than a month ago #Permalink
Just updated to V_3.4.5 but it is still the same.
When clicking send without clicking the captcha the form is emptied.
http://kidzz.es/dev/nl/contact

Would you please recheck your site url. I found it's currently down.
Also please choose your template as protostar and again check the issue. Also please make sure you are using lateste form builder addon

-Thanks

jonathan

More than a month ago #Permalink
Please check http://nederlandsespeelgroepbarcelona.com/dev/nl/contacthttp://nederlandsespeelgroepbarcelona.com/dev/nl/contact

On this page I putted the standard contactform and a form build with the form builder addon, both with captcha.
The standard contact form emptys when submitting without clicking captcha
The form build with form builder addon is not sending even when captcha is clicked. (i added recipient mail)

I tested both solutions with prostar template, but this doesn't make a difference .
I have sp pagebuilder pro v3.4.7 (updated yesterday)
How do i know i have the latest form builer addon?

Sifat - Staff

More than a month ago #Permalink
Please create a new page using pagebuilder and then use our latest form builder there. The captcha issue is solved in our form builder addon not in default ajax_contact form.
you can check this screencast

-Thanks

jonathan

More than a month ago #Permalink
Thanks works now!

Sifat - Staff

More than a month ago #Permalink
Thanks works now!

You are always welcome.


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