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Contact form not displaying a success or failure message after submitting

Featured Lock Resolved Bug
Hi, the SP Page Builder contact form used in my project is not displaying a success or failure message after submitting. This is confusing for the users, since they have no idea if their message went through or not.

Please advise, is this a known bug?
I wasn't able to find any related settings to change this.


Sorry, some info also: Joomla 3.9.12 / Helix Ultimate / SP PB latest version / PHP 7.3 / JCH Optimize (Free version).

11 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Would you please disable the jch_optimize plugin and check the issue again? Also please share the exact page url here thus i can check what's wrong.

-Best Regards

Alexander I.

More than a month ago #Permalink
Hi Sifat, so after I disabled the JCH plugin a short message appeared for ~2 seconds under the "Submit" button.

Better, but still very easy to miss. I was hoping for something more visible.

Sending you the URL by PM.

Attachments (1)

  • Screen Shot 2019-10-11 at 09.32.38 AM.png
    Screen Shot 2019-10-11 at 09.32.38 AM.png 28.5 KB

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your reply. Yes the auto fade-out occurs to hide the success message automatically after some seconds. And there is no default feature to change that delay time. You can customize the time but after each update all your custom work will erase. So, we don't suggest to change anything from the core.
Here is the file location what i was talking about //components/com_sppagebuilder/assets/js/sppagebuilder.js



-Best Regards

Alexander I.

More than a month ago #Permalink
Hi,
Thanks for your reply. Yes the auto fade-out occurs to hide the success message automatically after some seconds. And there is no default feature to change that delay time. You can customize the time but after each update all your custom work will erase. So, we don't suggest to change anything from the core.
Here is the file location what i was talking about //components/com_sppagebuilder/assets/js/sppagebuilder.js



-Best Regards


Thanks Sifat, I'm guessing that some CSS overrides in the custom CSS file (just to make the message more prominent) wouldn't be an issue though, right?

Alexander I.

More than a month ago #Permalink
Wow, this is weird. I uninstalled JCH, I flushed all cache and cleared browser cache and now the form is not working at all. It never progresses past the point where the submit button icon is spinning (attached screenshot).

Tested from 3 browsers (Firefox - Chrome - Safari)

Attachments (1)

  • Screen Shot 2019-10-11 at 10.54.24 AM.png
    Screen Shot 2019-10-11 at 10.54.24 AM.png 13.5 KB

Sifat - Staff

More than a month ago #Permalink
Please remove all the cache from your server too. I found your file is serving from a cache folder http://prntscr.com/phtgob
Please disable cache and any type fo compression plugin.

-Thanks

Alexander I.

More than a month ago #Permalink
Thanks, it looks like it was coming form Cloudflare, although I emptied their cache twice.

Functionality has been restored now.

Quick question: How would one go about changing or translating the success/failure message? Is it located in some language file or elsewhere?

Sifat - Staff

More than a month ago #Permalink
Yes you can easily translate that text using joomla's default language override feature. Please follow the following screenshots.
http://prntscr.com/phv1a3
http://prntscr.com/phv0bp

-Best Regards

Alexander I.

More than a month ago #Permalink
Thank you Sifat! :)

Sifat - Staff

More than a month ago #Permalink
You are always welcome :)


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