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Contact form not sending

Featured Lock Resolved Issue
One of my customers contacted me that they couldn't get contact emails over the 4th of July weekend. This cost him money and is upset. I have done testing and it gives me a message "Email sent failed". I have tested my server and it sends fine. I tried creating a new form with different email address and it failed as well. This is an issue, can we please get it resolved?

3 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Maybe some email restrictions were made by the hosting provider - if a form was working well X weeks ago when you tested last time. Sorry, we cannot recover not sent emails. It's a basic contact form.

For test purpose, please install and publish there Contact Module (find on JED) and check if it works or not.

Nicole Otto

More than a month ago #Permalink
Added the basic contact form and it works perfectly. That leads me to believe that there is an issue with the Contact form in the Page Builder.

Paul Frankowski - Staff

More than a month ago #Permalink
yes, probably that's why today we are checking SPPB 3.6 to be sure that on that version all would be fixed

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