Support Online : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

Contact form not working

Featured Lock Resolved Bug
Hi, i had contact forms working on one of the sites i made and all of a sudden none of them is sending emails. The page just refreshes and nothing is being sent. I even removed captcha to test it and again nothing is being sent, no error messages, nothing. I updated the extension, changed php versions nothing.

I also created a new one with the form builder and again no emails are being sent. Emails from other forms /extensions on the site are being sent fine

Can you please help?

15 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your PM. com_pagebuilder folder was overwritten. Now it has been deleted.

Note: jch_optimize plugin disabled now

-Thanks

Joy

More than a month ago #Permalink
Hi it happened again. I changed the form with the contact form builder and the send message button keeps on turning.

Toufiq - Staff

More than a month ago #Permalink
Hi it happened again. I changed the form with the contact form builder and the send message button keeps on turning.


Hi there, I will check again and let you know tomorrow. Just remind me tomorrow. Thanks

Joy

More than a month ago #Permalink
Can you please check again? It works and then it doesn't i can't understand what is going on, and i can see a few people have posted issues with this the past few days and it is apparently a bug.

Toufiq - Staff

More than a month ago #Permalink
Hi there, Developer team on your site. Give me time, Please.

Adolf Kleinhans

More than a month ago #Permalink
Hi there, Developer team on your site. Give me time, Please.


Toufiq this is EXACTLY the same issue I have. 100% the same.

WE NEED TO FIX THIS

Adolf Kleinhans

More than a month ago #Permalink
My clients are losing leads due to this issue with Joomshaper addons.

Adolf Kleinhans

More than a month ago #Permalink
Can you please check again? It works and then it doesn't i can't understand what is going on, and i can see a few people have posted issues with this the past few days and it is apparently a bug.


Joy have you been able to troubleshoot (hopefully fix) this issue yet?

Joy

More than a month ago #Permalink
Can you please check again? It works and then it doesn't i can't understand what is going on, and i can see a few people have posted issues with this the past few days and it is apparently a bug.


Joy have you been able to troubleshoot (hopefully fix) this issue yet?


I changed all forms with RS Forms forms. They never got around checking my website in the first place and they told me 10 days ago: "Today we have released a version. I hope next week it will be solve " I couldn't wait and apparently they haven't fixed it yet

Toufiq - Staff

More than a month ago #Permalink
Can you please check again? It works and then it doesn't i can't understand what is going on, and i can see a few people have posted issues with this the past few days and it is apparently a bug.


Joy have you been able to troubleshoot (hopefully fix) this issue yet?


I changed all forms with RS Forms forms. They never got around checking my website in the first place and they told me 10 days ago: "Today we have released a version. I hope next week it will be solve " I couldn't wait and apparently they haven't fixed it yet


Hi there, How can I help you. Please let me know. Thanks

Adolf Kleinhans

More than a month ago #Permalink
NO FIX?

I am currently on 4 forum threads, Facebook Messenger AND personal chat with Toufiq - It seems like Joomshaper does not care about paying customers?

Others are obviously also struggling with this which shows this issue is not isolated to me alone.

Is this an issue that I would have to go public with before anyone responds to this??

Toufiq - Staff

More than a month ago #Permalink
NO FIX?

I am currently on 4 forum threads, Facebook Messenger AND personal chat with Toufiq - It seems like Joomshaper does not care about paying customers?

Others are obviously also struggling with this which shows this issue is not isolated to me alone.

Is this an issue that I would have to go public with before anyone responds to this??


Hi there, Please check & let us know. Thanks

cgt

More than a month ago #Permalink
Hello Adolf and joy

What is the result for you ?

Claude

Adolf Kleinhans

More than a month ago #Permalink
Hi everyone,

So it seems (touch wood) as if the issue has been fixed. According to support, the issue is "csrf token is the problem. Now it has been modified" - this seems to have fixed the issue. I am still monitoring it very closely though.

For those following this thread, reach out to support with the link to this thread. They will know what to do.


There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Paul Frankowski

Paul Frankowski

Total Accepted Answers: 105
Toufiq

Toufiq

Total Accepted Answers: 56
Mehtaz Afsana Borsha

Mehtaz Afsana Borsha

Total Accepted Answers: 25
Ofi Khan

Ofi Khan

Total Accepted Answers: 11
Rashida Rahman

Rashida Rahman

Total Accepted Answers: 8

120

Templates

310274

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us