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Hi, why am i not receiving email from the contact us form even though it says 'email sent'? - https://www.karimbalodge.com/index.php/contact-karimba-lodge

Douglas

10 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Would you please check your spam folder? Also please make sure you've used proper email address in the field http://prntscr.com/npoo5b

Douglas Kirimi

More than a month ago #Permalink
Hi, i just noticed that it has been going to a folder called 'Updates' on Gmail! This is strange...

Susan White

More than a month ago #Permalink
I am having a problem with the contact form as well. It was working perfectly until I updated SP Pagebuilder. It does not work on a Cell Phone at all & from the desktop copy I get email sent but this is what I receive in my gmail account.

Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

[email protected]
host smtp.mailchannels.net [35.167.204.80]
SMTP error from remote mail server after end of data:
550 5.7.1 [BFD] Sender prohibited by SPF

It is not working on two websites -
tchingadesigns.co.za
pencilpops.co.za

Please can I have feedback on this.

Sifat - Staff

More than a month ago #Permalink
Hi, i just noticed that it has been going to a folder called 'Updates' on Gmail! This is strange...

You can talk to your server guys about that. May be some of your server setting is doing this thing.
-Thanks

Sifat - Staff

More than a month ago #Permalink
I am having a problem with the contact form as well.
It is not working on two websites -
tchingadesigns.co.za
pencilpops.co.za

Please can I have feedback on this.

Please disable the invisible captcha if it's enabled. http://prntscr.com/nqtymg
I think that will solve the issue.

-Thanks

Susan White

More than a month ago #Permalink
I am having a problem with the contact form as well.
It is not working on two websites -
tchingadesigns.co.za
pencilpops.co.za

Please can I have feedback on this.

Please disable the invisible captcha if it's enabled. http://prntscr.com/nqtymg
I think that will solve the issue.

-Thanks


It is still not working - on http://www.pencilpops.co.za I don't even have captcha code enabled & on tchingadesigns.co.za the invisible captcha is & was disabled.

So what else can it be?

Sifat - Staff

More than a month ago #Permalink
So what else can it be?

I think some extension may conflicting. Please disable the qlsmoothscroll and turn off all the javascript compressions and disable all compressions plugin if enabled and check if that solves the issue or not.

-Thanks

Susan White

More than a month ago #Permalink
I have checked & disabled all compressions. I did disable JCE editor. I did disable qlsmoothscroll. Still have same problem

Sifat - Staff

More than a month ago #Permalink
Please PM me your super admin access along with a test mail access thus i can check that myself.

-Thanks

Sifat - Staff

More than a month ago #Permalink
I have checked & disabled all compressions. I did disable JCE editor. I did disable qlsmoothscroll. Still have same problem

Hi,
I found you are using form_maker_module which is a third party extension. You can use our pagebuilder contact form addon or form-builder addon there. And if you find any issue there please let me know. We don't provide any compatibility for third party extensions except these http://prntscr.com/nu9nso
And support for any third party extension is beyond our support policy.


-Thanks


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