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Contact us in Shaper Educon not work properly.

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Hello,

Please check why contact addon not working properly. In contact form, when user enter their information include: name, email, subject, message, I received email message like attachment.

From: User Name <admin email> not user email

Please check.

Thank you.

Attachments (1)

  • email.jpg
    email.jpg 85.2 KB

8 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Please check now. There was an override of the contact form addon. I've renamed the file and now the mail is working. http://prntscr.com/ku8yyl

-Thanks

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Please make sure you've used the correct mail address and correct setting like this http://prntscr.com/kt1plu

Advancement Office

More than a month ago #Permalink
Hi Sifat,

It seems you are misunderstanding this issue.
Please see image below for more detail.

1. In contact form: User contact name: nam tran and email [email protected]
2. In my email: it shows nam tran <[email protected]> ; in stead show nam tran<[email protected]>

Please check.

Attachments (2)

  • contactform.jpg
    contactform.jpg 50.9 KB
  • email.jpg
    email.jpg 14.9 KB

Sifat - Staff

More than a month ago #Permalink
Please check if you've used any email id in your From Email field?
Please check this screenshot http://prntscr.com/kth2xy

Advancement Office

More than a month ago #Permalink
Hi Sifat,

I ensure that the From email is empty. In addition, when I enable the show phone filed, it does not show at all.

Regards

Advancement Office

More than a month ago #Permalink
Hi Sifat,

When I use ajax_contact addon in \components\com_sppagebuilder\addons\ajax_contact, I found an intertesting
result. You can see it in the attached picture. Moreover, I ensure that the ajax_contact addon has problem.

Attachments (1)

  • 9-13-2018 10-48-43 AM.jpg
    9-13-2018 10-48-43 AM.jpg 93.9 KB

Sifat - Staff

More than a month ago #Permalink
Hi,
Please follow the following instructions:
1) Create a demo mail and activate it from joomla backend.
2) Then PM me your super admin access along with the access of that demo mail.
Then it'll easy to check what's wrong.

-Thanks


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