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Countdown Addon Missing on Website Homepage but appears on Frontend Editor

Featured Lock Resolved Issue
Hi Support

I am facing an issue with the Countdown Addon disappearing and checked my template's Advanced Settings - both CSS and Javascript Compression is disabled (as I understand from older forum posts that this caused the issue). I tried to enable, tested and disabled again and tested. It didn't work for both.

Seeking your kind assistance.

7 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your PM. I have checked & find out the problem. This System - BIS additioanljs plugin causes problem has occurred. Now it has been disabled & solved the countdown issue.

http://prntscr.com/ns7goh

-Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Maybe page builder resource loading problem on your site. It may happen for CloudFlare SSL and folder permission issues. You can check this forum post.

https://www.joomshaper.com/forums/front-page-editor-not-working-possible-solution

If you cannot reach the solution, please let me know.

-Thanks

BIS Webteam

More than a month ago #Permalink
Hi there,

Thanks for your query. Maybe page builder resource loading problem on your site. It may happen for CloudFlare SSL and folder permission issues. You can check this forum post.

https://www.joomshaper.com/forums/front-page-editor-not-working-possible-solution

If you cannot reach the solution, please let me know.

-Thanks


Hi Toufiq, the forum post you sent about "Front page editor not working" is unrelated to my issue.
The issue I am facing is with the Countdown Addon under SP Page Builder not displaying on our website although it is published and settings are all correct..

Frontend Editor is working perfectly fine for us. Please help us with the Countdown Addon issue.

Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your PM. I have replied to your PM.

-Thanks

BIS Webteam

More than a month ago #Permalink
Hi there,

Thanks for your PM. I have checked & find out the problem. This System - BIS additioanljs plugin causes problem has occurred. Now it has been disabled & solved the countdown issue.

http://prntscr.com/ns7goh

-Thanks


Hi Toufiq,

Noted with thanks.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your PM. I have checked & find out the problem. This System - BIS additioanljs plugin causes problem has occurred. Now it has been disabled & solved the countdown issue.

http://prntscr.com/ns7goh

-Thanks


Hi Toufiq,

Noted with thanks.


Hi there, You are most welcome & Thanks


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