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Coupon Is not working in Resort template...

Featured Lock Resolved Bug
Hello,
First of all I need your support to fix Coupons issue.
After click on the check button, there will be a notice that the coupon is valid or not and then Solidres will show a link to apply the coupon. But it is not working how it supposed to be.

Second - Extra fields has the same problem. Override template.

Third - Even if I do not show the remaining amount of rooms in beck end. IT has been shown in front end.

Attachments (2)

  • 33m36zn.png
    33m36zn.png 75.2 KB
  • 2zz51qr.png
    2zz51qr.png 436.4 KB

17 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi,

I would request to you that, please follow the documentation. If it doesn't work, please let me know.

https://www.solidres.com/documentation/joomla-documentation/13-configuration/64-how-to-configure-coupon

-Thanks
Hello,
Did you do reservation to try?
My system is already working. Thus, when you guys do that, Please cancel. Once it will be sent to
Hotel reservation departament.
Thanks
Furthermore, I would know how did you do a reservation with cost $0, without use coupon.

Did you change the price for zero before reservation and after that you fixed up? Or it is a bug?

Thanks
Hello,

I have already tried and It still not working.

Check coupon 50OFF
HOTEL MIRANTE SÃO BRÁS
Besides that I have two more questions that were not answerd.

Do I have to ask these questions in separate form?

Thanks

Toufiq - Staff

More than a month ago #Permalink
Hello,

I have already tried and It still not working.

Check coupon 50OFF
HOTEL MIRANTE SÃO BRÁS
Besides that I have two more questions that were not answerd.

Do I have to ask these questions in separate form?

Thanks


Hi, Please share your coupon based product and which product price display the front end. Thanks
Hello,
If you check at administration solidres is possible verify that I only have one coupon
Named: "cupom de natal";
Coupon code: "50OFF".

applied in all rooms from Hotel Mirante São Brás.
I have tried with all room from Hotel Mirante São Brás.

and nothing happens.

Thanks and many regards

Attachments (1)

  • ....aa.jpg
    ....aa.jpg 28.5 KB

Toufiq - Staff

More than a month ago #Permalink

Hello,
If you check at administration solidres is possible verify that I only have one coupon
Named: "cupom de natal";
Coupon code: "50OFF".

applied in all rooms from Hotel Mirante São Brás.
I have tried with all room from Hotel Mirante São Brás.

and nothing happens.

Thanks and many regards



Hi, I would request to you that, please make default template Joomla protostar then check and let me know. Thanks
Hello Toufiq.

I asked about this problem for Solidres team. And they told that is Override issue.
Once in solidres template it is working perfectly.

Look the test made.

Attachments (1)

  • 33m36zn.png
    33m36zn.png 75.2 KB

Toufiq - Staff

More than a month ago #Permalink
Hello Toufiq.

I asked about this problem for Solidres team. And they told that is Override issue.
Once in solidres template it is working perfectly.

Look the test made.





Hi, I have forward it in our developer team.

Please Have a look Rifat Wahid Alif

-Thanks
Hello,

Any position about my problem?

Thanks and many regards

Toufiq - Staff

More than a month ago #Permalink
Hi, I have forward to our developer team. He will provide the solution. Thanks

Rifat Wahid Alif - Staff

More than a month ago #Permalink
Hi,
Please replace the attached file in the following location /templates/shaper_resort/html/com_solidres/reservationasset/

- Thanks

Attachments (1)

  • default_roomtype.zip 6.1 KB
Hello,
I have changed the file and still not working. Nothing happen and the discount is not applied. Also no message appear.

I also have updated for the last version of solidres and resort template.

Can you guys help me to fix that?

Thanks and best regards.

Rifat Wahid Alif - Staff

More than a month ago #Permalink
Hi,
I have changed something on the file please replace it in the following location /templates/shaper_resort/html/com_solidres/reservationasset/ and pasate this css on templates/yourtemplate/css/custom.css if the file isn't exist then create it on the mentioned location.


.reservation_asset_item .coupon .help-inline, .reservation_asset_item .coupon .help-inline a {
margin-top: 20px;
color: #f5f5f5;
}

.reservation_asset_item .coupon .help-inline a {
border: 1px solid rgba(255,255,255, .8);
padding: 6px 9px;
margin-left: 10px;
}


- Thanks

Attachments (1)

  • default_roomtype.zip 6.1 KB
Hello,

As an override template I would like know where could I change the color from the message circled in attached once it is not possible to see easy what information is shown after I check the coupon condition.

Furthermore, I have set a coupon for Hotel Mirante São Brás named " 15OFF", from 24 February 2018 until 09 November 2018 with checkin date from the same period. But, when I try to aplly the coupon discount it does not work appropriately. The message shows that coupon is valid but when I click to apply nothings happen, Can you verify it? Ftp information in attach. In addition when I try to remove the coupon it is shown that coupon cant be removed.

Following the images
Thanks and best regards

Attachments (4)

  • coupom2.png
    coupom2.png 144.4 KB
  • coupom3.png
    coupom3.png 50.9 KB
  • coupon4.jpg
    coupon4.jpg 190.4 KB
  • coupon imagem.jpg
    coupon imagem.jpg 203.3 KB

Rifat Wahid Alif - Staff

More than a month ago #Permalink
Hi,
Could you please pm me your admin access to my closer look and fix it.

- Thanks
Hello, I just sent you the pm.


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