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Coupon Is not working in Resort template...

Featured Lock Resolved Issue
The coupon was not working so in the support forms I found this template override. Will paste the link to it on the bottom of this. Anyways it fixed the coupon part but now when I got to cabins page and click on rates you can't see them. I have tried in safari, chrome and firefox and none of them are showing rates. The only way its working (to see the rates) is if I start reservation with the grey search bar under the slider on the home page. Then I can see the rates. This fix was from so long ago is there another one that I didn't find? I really need to fix this right away. Thanks

website is: thecasitasatgrandlake.com

Link to form to help fix coupon not working.
https://www.joomshaper.com/forums/coupon-is-not-working-in-resort-template?__cf_chl_jschl_tk__=3ce92223a079994151524069911b1797ab2e8839-1584475892-0-ARwFj2stzrCp4tm7zp9_T3fw_btkEGhSTkdytTM0ZBB9gJmE7StMdQZtUJhaNg5DAm4rz679Q1bSM2BciKt20AEIWuNjf3Kf-LXc6VIfgN8GVMepcwFjcX-6sf8XZDO6u5YXN3Tozj8iI8LHn7EmeMWjlomHRQNgFPMPAJnF-Zbzh0jJnWX-4kBIUOiFPYF6tna-F-f96rqHc0NgP9SXa80YVCODBcwFYMCd02HXbO17x2r6bLyiYB3NAAaRBNlj428wM0kalqkUjbS9tVtWVzSKkjfmZs0-2o14j9Gs6IMZAvxjmC3L4a_tOcobbYDr1_M_m4EV12oHEsR-YeX74jQ

9 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for contacting us. I have checked your rate issue and your rate is displaying fine.

https://prnt.sc/rl0x48

-Thanks

Laura Brady

More than a month ago #Permalink
Yes its working because I had to undo the coupon fix from that link so that the rates would show again. I had to have the rates working so people could make reservations I couldn't leave it broken. So the coupon part is back to not working. So I either have the coupon part working or the rate part working. I needed rates working! If we can set up a date and time where you can be available to check it I can put it back so you can see what is happening. But I can't leave it broken for days.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thank you for your explanation. Is it possible to duplicate this issue another server or testing folder on your domain? If you do it, please make sure that your files and database have to the individual from the main domain.

-Thanks

Laura Brady

More than a month ago #Permalink
Ok finally was able to set up a clone site for you.
http://www.fix.thecasitasatgrandlake.com
how do I get the login in information to you?

Laura Brady

More than a month ago #Permalink
Ok finally was able to set up a clone site for you.
http://www.fix.thecasitasatgrandlake.com
how do I get the login in information to you?

I also forgot to add that I added a coupon for you as well. Coupon code is special. There is just something different when I added in the default_roomtype file in. I can't add the coupon to each room like your supposed to. When I go to check the coupon in the room type area for example in Mockingbird it doesn't see it. It like I didn't enter a coupon. And the rates area is not working correctly.

Toufiq - Staff

More than a month ago #Permalink
Hi there, Please provide me the Joomla administrator access via PM. Thanks

Laura Brady

More than a month ago #Permalink
What is VIA PM? Can you please give me a little bit more direction.

Laura Brady

More than a month ago #Permalink
Ok I think I figured it out. I sent you the login information by conversations.

Toufiq - Staff

More than a month ago #Permalink
Ok I think I figured it out. I sent you the login information by conversations.


Hi there, I have checked and the coupon works fine.

https://prnt.sc/rv8dkt

-Thanks


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