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Email not being received from contact form

Featured Lock Resolved Issue
Hi,

We are currently using the Lightbox template (v1.5), along with SP Page Builder (v3.0.1). The contact form add-on has stopped working on our website. When submitting the form it says that the email has been sent successfully, but we are not receiving the email. We are using Joomla 3.8.3.

We have changed the email settings in Global Configuration to SMTP rather than PHP and we are now receiving the test mail from Joomla, however we are still not receiving the messages from the contact form.

We have also tried changing the recipient email in the add-on, from an email on the same domain to a completely different email, however this doesn’t seem to make it work either.

Please could you advise what might be the problem?

Many thanks

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