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× Error decoding JSON data: Syntax error when I click on Global Configuration from the System menu tab.

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I installed the latest Joomla version, 3.9.1 on my hosting server via the Softaculous Apps installer with the Joomshaper template Rhino then I upgraded my Joomshaper package to the template package personal license from my personal SP PageBuilder license package. After reading that the quickstart package has Joomla 3.9 version and full demo template and SP page Builder built in, I first uninstalled the Softaculous Joomla App. I uploaded the new Joomshaper template package zip folder and extracted it on my server to public_html installed Joomla, SP Page Builder works fine, the full demo template works fine but now in the admin backend on the "SYSTEM" menu when I click on Global Configuration I get this message × Error Error decoding JSON data: Syntax error. and no page with all the Global config details on. I have also logged into phpMyAdmin and read all the forum problems and ran a few SQL queries and found zero problems in SP page Builder and User and a few others mentioned in the forums to check. I have also checked the permissions for the folders and the config file 755 are set for folders and 644 for files, I have also checked the tmp and log paths all look OK. I have disabled SP PageBuilder Pro and any new extensions I had installed and checked but still, the same error × Error decoding JSON data: Syntax error when I click on Global Configuration from the System menu tab.

Attachments (1)

  • Screenshot of error message.JPG
    Screenshot of error message.JPG 79.3 KB

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