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Error in web site

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Hi good day:

3 months ago i bought your template and the installed was good, just now i have had to move the page from a hosting to other hosting but the site web doen't work, http://www.___.com show "ERROR", just this, but http://www.___.com/administrator works perfectly, so you can help me to fix this? even if i have to pay for this.

Have a good day

7 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Done, it requested serveral steps and updates.

BTW
I strongly suggest to order SSL/HTTPS for shop domain.

Paul Frankowski - Staff

More than a month ago #Permalink
HI,
Maybe your site was hacked?
OR
Your backup was corrupted.
OR
New server have different server/php settings and there is problem.

----
In general it's beyond our support but we can think...

soyvega

More than a month ago #Permalink
Thanks, i could see the error.log and show me this:

[21-Mar-2018 20:20:39 UTC] PHP Warning: require_once(/home/dd2d0g4c7cvl/public_html/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /home/dd2d0g4c7cvl/public_html/templates/shaper_organic_life/comingsoon.php on line 21
[21-Mar-2018 20:20:39 UTC] PHP Fatal error: require_once(): Failed opening required '/home/dd2d0g4c7cvl/public_html/libraries/joomla/document/html/renderer/head.php' (include_path='.:/opt/alt/php71/usr/share/pear') in /home/dd2d0g4c7cvl/public_html/templates/shaper_organic_life/comingsoon.php on line 21

Can you help me?

soyvega

More than a month ago #Permalink
And one thing more, the folder libraries/joomla/document/html/renderer/head.php doesn't exist, exist joomla but document doesn't exist

Paul Frankowski - Staff

More than a month ago #Permalink
html/renderer/head.php - yes, it was removed during Joomla update, so now it shouldn't be anymore.

Paul Frankowski - Staff

More than a month ago #Permalink
Almost fixed, it was hard case.


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