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Every second click to edit any addon - SP Builder jumps to an empty view.

Featured Lock Resolved Issue
Hi, i face problems where i don't know how they comes up. Every second or third click i try to edit anything in a page (clicking on the pencil icon) it shows a empty screen like attached. It doesn't matter if i save the page after i made changes - or if i directly want to edit multiple things.

The behaviour is the same on every Browser: Firefox, Chrome, FireFox Developer Edition. I cleared Joomla Caches and Browser Caches. System is up2date SP 3.4.4 and Joomla 3.9.3. It doesn't matter which page i wanna edit - it comes up on all pages in this project. Since today. Nothing changed - nothing new installed.

I know something similiar effects when the max_execution_time on PHP is set to low - but this only effects if you try to save a big long SP page.

I only have this problem on one project. On other projects i don't have this problem.

As you ask everytime for Login -
this is not possible! We only can do a screensharing - and i will be available on your working hours - if this would be possible on your side.

Attachments (1)

  • Bildschirmfoto 2019-03-11 um 22.28.12.png
    Bildschirmfoto 2019-03-11 um 22.28.12.png 72.9 KB

11 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Can you give me a Akeeba backup of your site zip file via PM? I will check from my end & i will get back to you as soon as possible.

-Thanks

Ralf N.

More than a month ago #Permalink
You can close this thread. We found out that it was a damaged user account - however. Only with my user account that mysterious problem occures. So just made a new user and the problem has gone.

Jerry Tonneman

More than a month ago #Permalink
I have the exact same problem. So I wonder if this has to do with a damaged user account?

- Helix Ultimate
- latest Page Builder Pro
- PHP 7.3.2

Ralf N.

More than a month ago #Permalink
maybee try it also within another user. If this fix your problem - it was the same. But if you will find another reason/solution it will be also interesting for me :)

Paul Frankowski - Staff

More than a month ago #Permalink
@Jerry,
if you do not have access to extension ACL Manager, which could fix it.
yes please create an another Super User or Administrator and try.

---
I have exactly this same PHP settings, and all users can work.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Can I close this forum post? Or If there has a problem, please let us know.

-Thanks

Jerry Tonneman

More than a month ago #Permalink
I created a new user account, the problem still exsists:

Toufiq - Staff

More than a month ago #Permalink
I created a new user account, the problem still exsists:



Hi there, Please send me the Joomla administrator access via PM. Thanks

Ralf N.

More than a month ago #Permalink
Also on my side the problem is still existing. it is a massive problem that makes production unpossible. I also owned a new MAC now and the problem comes back. All browsers i try - it has the same problem!

Colleagues don't face this problem until they take my account to try it. Remember - i created a new user the problem has gone - now 2 weeks later - the problem comes up again with this new user.

Something is stored - cashed or whatever that brings up this problem - but no way to find it on my side.

I have super admin rights - so it can't be a rights problem.

Ralf N.

More than a month ago #Permalink
Ok - found out: The Problem is a conflict with JCE Editor V 2.7.2 - switching to TinyMCE solves the problem.

So Joomshaper Team - you have to talk with the Developmentdepartment.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your reply. That has occurred for the JCE editor. Many times we inform them to make compatible with our product. But, they didn't.

-Thanks


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