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External URL redirects back to the home page not actual link

Featured Lock Resolved Issue
Expected Result:
When adding an external URL item to the main menu, visitors will be redirected to the external URL when clicking on the menu item.

Actual Result
When clicking on the external URL menu item, customers are redirected to the home page of my site.

I'm unsure if this is an issue with the template or if its an issue with Joomla.

EDIT: I have also tested this on another site using the same template, and experience the same issue.

8 Answers

Ofi Khan - Staff

More than a month ago #Permalink
Hello Billy,
Please watch this short video to add External URL to Main Menu
Adding External URL

- Best regards

Billy Lewis

More than a month ago #Permalink
Hello Billy,
Please watch this short video to add External URL to Main Menu
Adding External URL

- Best regards


Hi Ofi

I’m not having issues with the process of adding an external URL. I know how to add one, but my issue is that my 2 sites that use the one page template, won’t open the external link but rather just reopen my home page. Any further suggestions?
Anyone?

Toufiq - Staff

4 weeks ago #Permalink
Hi there,

Please share a screencast video that you have done your end.

-Thanks
Please see video (as requested) uploaded to youtube:

https://youtu.be/3X3wtu9QLTA


NOTE:

I have attempted this on a dev version of the site using localhost and I get the exact same issue.

Toufiq - Staff

3 weeks ago #Permalink
Hi there, Please follow the documentation. I hope your problem will be solved.

https://www.joomshaper.com/documentation/joomla-templates/onepage#how-to-disable-onepage-scrolled-links

-Thanks
There is absolutely no offer of help in this thread. The link to that documentation does not have any related information, except for native menu settings which is NOT the issue.

Why is this issue taking so long to resolve?? Why is no one able to identify the issue?

A little more assistance would be appreciated, rather than you showing me the manual and asking me to go through it to find a solution myself.

Toufiq - Staff

3 weeks ago #Permalink
Hi there, Please provide me the Joomla administrator access via PM. Thanks


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