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Fatal bug with your framework

Featured Lock Resolved Bug
Hi Guys,

Let me first say that of all the frameworks out there I love you'rs the most.
I've discovered a massive bug with your framework and would like to report it to you. I've encountered this bug before but didn't pay too much attention as I've thought it's a local thing and not really an issue.

First time I've encountered this bug was when I've tried to change the name of my template. The entire site just went blank. This was solved after I've restored my site to a previous backup. I've opened a post regarding this issue here -> http://www.joomshaper.com/forums/super-urgent-problem#reply-27692

Second time was today after I've tried to set the footer copyright info not to show. Same thing happened, site went blank.

This time I've invested more time to check the cause as the site is not live yet and I had the time. It turns out that the changes I've made (small as they are) rested ALL the template layout and positions (see attached screenshot). When I've tried to access another duplicate of my template (it's a multilingual site so I've got several instances of the same template) the layout was blank as well but the other languages worked as I didn't save after I've checked them and only closed them.

This is a really big issue and I think you should invest some time in checking it out.

I'm willing to help by providing a duplicated test environment of the site which I last worked on so you can follow the processes and try to re create the bug.

Regards,

Guy.

Attachments (1)

  • bug.jpg
    bug.jpg 114 KB

4 Answers

Alex Smirnov

More than a month ago #Permalink
Hello Guy,

Is your install a combo of "Helix-II Standalone" + "System Plugin Joomla 2.5 & 3" or is it the Helix-II Quick Start pack?

Regards,

Alex

Guy Walder

More than a month ago #Permalink
Hello Alex,

My install on both cases is a quick star pack.

Guy.

Guy Walder

More than a month ago #Permalink
Hello Alex,

Any update regarding this issue. I'm about the start a new project and would like to use one of your templates but I'm a bit worried as for this bug.

I will appreciate your quick response.

Guy.

Alex Smirnov

More than a month ago #Permalink
Hi Guy,

Sorry for keeping you waiting due to weekend.

I've done some testing for you.

Our Helix-2 Quick Start package front end collapsed, rolling back to Joomla's default template, when in my file manager I changed the "shaper_helix_ii" folder name in /templates/ folder.

When I opened up the Helix-2 template under template manager, I was able to change its "shaper_helix_ii - Default" name from inside the "Style Name *" to whatever I wanted and my web-site front end gracefully continued working for me.

I must admit though I didn't test what would happen under multilingual Helix-2.

Regards,

Alex


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