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Feature Box Breaks Backend Editor

Featured Lock Resolved Bug
We are having an issue with SPPagebuilder's "Feature Box" Add-on. It works successfully for the first two edits, but when the third one is opened, it causes the editor to break. It does not matter which order they are opened. We also tried opening the same one three times in a row and it still broke the pagebuilder.

Video here: https://vimeo.com/353464014/8d9930c58b

Resolution attempts:
- Private Browser
- Clear Browser Cache
- Use different browser
- Clear site cache

13 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
thanks for the video, have you thought to use Image layout addon instead?
Beside maybe "Feature Box" addon was overridden inside your template? I don't know, you can check.
---
I hope you know that the last version of SPPB pro is 3.6.1, not 3.4.11 as you have.
---

sdlsites

More than a month ago #Permalink
I tend to use the icon option so the feature box works well for the built-in icons so that I don't need to find elsewhere.

I didn't see any template overrides. Using Helix3 Framework only.

I do know that I am outdated on Pagebuilder. The site is in the process of being built and I tend to do the entire build on one version and then do all of my updates once it is completed.... then keep it up to date from there. With so many moving parts, I don't like to deal with versions but I will take a backup and try to do an update later this week. If that doesn't work, I'll be back.

Paul Frankowski - Staff

More than a month ago #Permalink
I cannot help if you use the old version.

sdlsites

More than a month ago #Permalink
We updated to SP Page builder 3.6.1 on Joomla 3.9.11 and we are still having an issue. I have not done any overrides in the template.

We are also having an occasional issue in the backend (one out of 10 will happen) when we click to Row Options. When we click the edit button, we are getting the same blank editor page that we are seeing when clicking the Feature Box Editor 3 times.

This issue occurs in Chrome (76.0.3809.100). Tested on multiple computers (Mac and PC)

I was not able to replicate the issue in Safari. It is good to know that we are able to do a workaround by using another browser if it becomes more of an issue, but it is a frustrating problem since we use Chrome for everything.

We did the following:
- Updated extensions
- Updated Joomla
- Deep clear cache
- Use private browser
- Purge CDN
- Development mode CDN
- Disable CDN

sdlsites

More than a month ago #Permalink
Just following up to see if you have any suggestions for this issue.

sdlsites

More than a month ago #Permalink
I cannot help if you use the old version.


We are now having the same issue with Flip Box

Paul Frankowski - Staff

More than a month ago #Permalink
Try with SPPB Pro 3.6.2 we made small changed which may help.

sdlsites

More than a month ago #Permalink
Try with SPPB Pro 3.6.2 we made small changed which may help.


We tried 3.6.2 and are still having the issue with the third click of the same type of add-on.

Chrome private browser
SIte Cache clear
CDN cache clear
CDN in development mode

Paul Frankowski - Staff

More than a month ago #Permalink
The world doesn't end on Chrome, please check also on others and tomorrow let me know.

sdlsites

More than a month ago #Permalink
The world doesn't end on Chrome, please check also on others and tomorrow let me know.


I know that. Please see my prior posts. It is easy for me to switch browsers when I see the blip, but we are going to constantly be getting support requests internally whenever this happens because everyone is going to assume that it works in Chrome.

This issue occurs in Chrome (76.0.3809.100). Tested on multiple computers (Mac and PC)

I was not able to replicate the issue in Safari. It is good to know that we are able to do a workaround by using another browser if it becomes more of an issue, but it is a frustrating problem since we use Chrome for everything.

sdlsites

More than a month ago #Permalink
We are still having issues with this. Is there anything at all that can be done? Is this a known issue that will be released in a future fix? It is really causing some issues for us.

Pavel

More than a month ago #Permalink
I tested this in chrome 76.0.3809.132 and could not reproduce the problem. I think the problem is not with SP PB but with your site. Turn on your browser console and watch for errors while reproducing the problem

sdlsites

More than a month ago #Permalink
I tested this in chrome 76.0.3809.132 and could not reproduce the problem. I think the problem is not with SP PB but with your site. Turn on your browser console and watch for errors while reproducing the problem


Good call. Thank you very much. TinyMCE is causing the issue. Do you know if there are known compatibility issues? Should I be using a different editor or is this isolated?


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