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Feature box doesn´t works on doctor template

Featured Lock Resolved Issue
When I try to modify any of the feature boxes displayed on the site, only appears a white bar.

8 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Would you please make sure you are using latest pagebuilder and also the latest version of your template?
You can also rename the feature folder in this location templates/shaper_doctor/sppagebuilder/addons/feature

Also make sure you've cleared your joomla and site caches.

-Best Regards

CARLOS BRICENO

More than a month ago #Permalink
Thank you Sifat, I was made all updates, but Pagebuilder show an error and it´s imposible to update. I have Joomla version 3.8.6 Stable, and the control panel says there are a new update to 3.8.12 but sometimes when I made this update the site was crash. What can I do, i need to resolve this issue as soon as possible. Thank you in advance

Attachments (1)

  • errorPageBld.jpg
    errorPageBld.jpg 122.3 KB

Sifat - Staff

More than a month ago #Permalink
Hi,
You can download the product using that url http://prntscr.com/l21opj
About your joomla update
You need to check your PHP version and all of your server settings. Since joomla update issue is not related to our template. You can ask your query related to joomla update here https://forum.joomla.org/

-Thanks

CARLOS BRICENO

More than a month ago #Permalink
Access denied.

Attachments (1)

  • JoomBL.jpg
    JoomBL.jpg 131.4 KB

Sifat - Staff

More than a month ago #Permalink
Would you please PM me your super admin access?
click on my avatar to get that option

-Thanks

CARLOS BRICENO

More than a month ago #Permalink
Dear Sifat:

Two days ago I was sent you the credentials to enter the site but the issue still, I dont´know if you do any change or something because the issue still. Please help me, I have a delay only for this situation.

Thanks

Sifat - Staff

More than a month ago #Permalink
Hi,
Sorry for the delay. It was weekend that's why i can't check your issue.
Now i'm checking and soon i'll inform you.

-Thanks

Sifat - Staff

More than a month ago #Permalink
Hi,
I renamed the file name of feature addon http://prntscr.com/l3ezlf
And i found it's working.
The problem was an override issue.
You can rename the feature folder from here templates/shaper_doctor/sppagebuilder/addons/feature
or you can rename this files http://prntscr.com/l3ezlf from the same location.

-Thanks


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